FinCrime Quality Team Lead (SAR reporting)

What youll get to do:

• Lead and develop a high-performing team: directly lead coach mentor and develop a team of QC specialists fostering a culture of precision accountability and continuous improvement.

• Drive quality standards and outcomes: Own monitor and action your teams KPI outcomes delivery targets and quality benchmarks by implementing strategies to consistently elevate operational standards.

• Decisive performance management: Proactively manage individual and team performance providing clear constructive feedback and taking swift action to address underperformance or behavioural concerns.

• Champion operational excellence: Oversee QC processes sample selection and task allocation focusing on tactical execution to ensure timely accurate and impartial quality reviews.

• Uphold rigorous standards: Be accountable for the quality and accuracy of your teams output ensuring strict alignment with internal SLAs operational procedures and regulatory requirements.

• Capacity planning and resource management: Manage volumes and team capacity to ensure comprehensive specialist coverage across fluctuating operational demands and SLAs.

• Role model leadership: Set the highest standards for performance diligence and professional conduct acting as a role model for your team and operational peers.

• Stakeholder engagement and representation: Analyze quality trends error root causes and QC deliverables effectively presenting insights and recommendations to operational stakeholders and leadership.

• Complex case and escalation management: Serve as the primary escalation point for complex quality disputes collaborating with operational teams to ensure effective resolution while maintaining the process standards and clear communication.

• Risk identification and mitigation: Proactively identify operational quality control risks process vulnerabilities and systemic errors contributing to the design and implementation of effective process improvements.

What were looking for:

• Proven leadership experience (mandatory): 5 years leading operational teams (preferably in quality control/assurance domain) in high-pressure regulated environments with proven success in performance management meeting strict deadlines and driving quality framework implementation. Financial services/fintech background strongly preferred.

• Exceptional performance management skills: Proven ability to set clear expectations manage performance rigorously coach for improvement and address underperformance effectively.

• Decisive and action-oriented: A proactive results-driven leader who is not afraid to take charge make tough decisions and hold themselves and their team accountable to high standards.

• Problem-solving and prioritization: Ability to multitask effectively prioritize decisively under pressure and take full ownership in challenging situations.

• Confident and articulate communicator: Excellent verbal and written English communication skills. Ability to articulate complex issues clearly present confidently speak persuasively and build strong working relationships with diverse stakeholders. 

• Quality Control & Operations expertise (preferred): Deep understanding of QC methodology sampling techniques root-cause analysis and process mapping in an operational setting.

• Analytical and data-driven: Strong understanding of quality and operational metrics with the ability to analyze data identify trends and make informed decisions to drive team performance.

• Adaptable and resilient: Willingness to learn adapt to change and maintain composure and effectiveness in a dynamic environment. Comfortable making decisions independently and taking ownership of those decisions.

• Ownership and accountability: Proven track record of taking individual ownership driving initiatives to completion and being a strong team player.

• Improvement mindset: Natural inclination to identify inefficiencies and drive improvements.

If you are a results-oriented leader with a passion for fighting financial crime and a proven ability to build and inspire high-performing teams we want to hear from you!

Additional Information :

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

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Remote Work :

No

Employment Type :

Full-time