Financial Crime Operations Associate

Financial Crime Operations Associate

International Consumer Banking is building and strengthening its Financial CrimeOperations capabilities in Bengaluru to continue to evolve our operating model to protect the firm and its customers by executing high-quality timely financial crime processes aligned to internal policy and regulatory expectations.

If you enjoy coaching teams improving controls and partnering across stakeholders youll thrive with us.

Team overview

The Financial Crime Operations team supports critical financial crime work Including Know Your Customer (KYC)) LOB Escalations and Fraud Compliance Operations and Investigations. We partner closely with Financial Crime Compliance Controls and Quality Assurance to ensure consistent execution strong risk outcomes and well-documented decisions.

Job summary

As an Associate in Financial Crime OperationswithinInternational Consumer Banking you will lead day-to-day delivery across key financial crime queues and manage a team of Financial Crime Analysts. You will ownpipeline health (SLA) quality outcomes coaching and performance management to deliver timely consistent results. You will act as the escalation point for complex cases ensuring well-documented decisions aligned to policy and regulatory expectations. You will collaborate with compliance controls and quality teams to strengthen risk outcomes sustain audit-ready practices and deliver continuous improvements across processes training and tools as the Bengaluru capability continues to scale.

Job responsibilities

• Leadday-to-day delivery across customer KYC LOB Escalations and FCOI ensuring timely end-to-end execution and adherence to procedures.
• Managethe case pipeline and backlog (intake prioritization assignment and aging control) to meet service-level agreements and business priorities.
• Performmanager reviews and calibrations with analysts;ensurefindings are remediated and policy is applied consistently using risk-based judgment.
• Maintainagreed quality standards by partnering with Quality Control/Quality Assurance teams to review track and remediate findings anddelivertargeted coaching based on root-cause analysis.
• Coachanddevelopanalysts through clear performance expectations regular feedback and structured performance management supporting career development and sustained results.
• Escalatecomplex cases exceptions and business queries in a timely manner ensuring escalations are well-documented and routed to the right stakeholders.
• Supportresponses and action tracking for items raised by Controls Audit or Regulators ensuring evidence is complete clear and delivered on time.
• Identifytrends risks and recurring defects anddrivecontinuous improvement through process changes training updates and participation in technology and change initiatives.
• Handlesensitive and confidential information with discretion and integrity andcollaborateeffectively across compliance controls quality and investigative partners.

Required qualifications capabilities and skills

• Minimum 5 years of experiencein the financial sector.
• Prior experience in one or more of the following (or similar):KYC / AML / Compliance / Audit / Regulation / Risk & Controls.
• Provenleadership capabilityincluding coaching and performance management; ability to motivate sustained results and develop team capability.
• Experience inpipeline/workflow management including prioritization planning and meeting deadlines in a time-sensitive environment.
• Strongwritten and verbal communicationskills with the ability to clearly document decisions and influence stakeholders.