Field Service Supervisor
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Monthly Salary:
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Job Summary
Key Responsibilities
Business & Financial Management
Ownership of P&L for the assigned territory
Drive AOP planning and achieving annual orders targets - QR and Contracts.
Supporting Sales Team to Generate Service Level Projects (SLJ) Leads.
Drive Commercial matrixes- Order Revenue GM Collection
Drive Service Matrixes- SLA OTC OTA NPS Customer satisfaction.
Service and Project Management
End-to-end project execution including planning monitoring delivery and closure
Deliver Larg scale and Spot job on time.
Sales & Growth
Lead sales initiatives and strategic deals to achieve order booking targets
Develop Business by delivering Growth year on year
Drive NPI to improve business shares in market
Focused growth in Digital product and SAS
Service Delivery & Customer Satisfaction
Able to handle the Large Corporate customers from Commercial/Industrial/Data Centers.
Ensure timely service delivery aligned with SLAs
Handling Customer Service AMC O&M Time & Material
Maintain high levels of customer satisfaction through proactive engagement
Handling customer escalation with problem solving attitude
Team Leadership
Lead and manage team of on-roll as well as off-roll resources. Able drive the subcontractor to meet up the execution timelines committed to Customer.
Drive accountability culture within team
Build team capability performance and engagement
Develop high performance culture within team Stakeholder & Process Management
Coordinate with internal and external stakeholders
Ensure compliance with organizational processes and quality standards
Qualifications
Key Skills & Competencies
Should have handled large scale corporate customers.
Strong domain knowledge of Building Automation systems
Proven leadership and people management capabilities
Sound financial acumen with P&L ownership experience
Customer-centric approach with strong communication skills Excellent project execution and problem-solving abilities
Qualifications
Educational Qualification
Diploma Engineering/ Degree in engineering (Electrical / Electronics / Instrumentation preferred)
Minimum 10 Years (At least 4 -5 Years in Managerial Role)
Building automation industry experience preferred
Geographical Coverage: Mumbai and Madhya Pradesh.
Travelling: 40 50% Travelling to Madhya Pradesh.
Required Experience:
Manager
About Company
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability ... View more
