Field Service Engineer

Role: Field Service & Technical Operations Engineer

About The Whole Truth

At The Whole Truth were rebuilding the worlds trust in food.

As we scale our automated smoothie vending network across India were looking for a hands-on

Service Engineer who will ensure our vending systems operate reliably and consistently across

multiple locations.

This role is ideal for someone who enjoys solving technical problems in the field and working with a

combination of mechanical electrical refrigeration automation and dispensing systems.

Role Overview

The Service Engineer will be responsible for installation preventive maintenance troubleshooting

and performance optimization of automated smoothie vending machines deployed across India.

The role requires frequent travel and a strong bias toward ownership and problem-solving.

You will be the first line of support for machine uptime and operational excellence.

Key Responsibilities:

Machine Installation & Commissioning

Install and commission vending machines at new locations.

Conduct machine acceptance checks before go-live.

Train operators and local support teams on machine operation.

Maintenance & Troubleshooting

Perform scheduled preventive maintenance.

Diagnose and resolve electrical mechanical refrigeration dispensing and control system

issues.

Troubleshoot sensors actuators pumps motors PLCs HMIs and communication systems.

Maintain machine uptime and reliability targets.

Breakdown Management

Respond to machine breakdowns and service requests.

Identify root causes and implement permanent corrective actions.

Coordinate with OEM teams when required.

Spare Parts Management

Maintain critical spare inventory.

Track component failures and replacement history.

Recommend stocking strategies to improve uptime.

Performance Monitoring

Monitor machine performance metrics.

Identify recurring issues and improvement opportunities.

Support software and firmware upgrades when required.

Documentation

Maintain service reports and maintenance records.

Develop SOPs troubleshooting guides and maintenance checklists.

Ensure compliance with food safety and operational standards.

Candidate Profile

Education:

B.E. / in:

o Mechanical Engineering

o Mechatronics Engineering

Technical Skills

Must Have:

Electrical troubleshooting

Mechanical troubleshooting

Sensor and actuator diagnostics

Preventive maintenance

Root cause analysis

Good To Have:

PLC basics

HMI systems

Refrigeration systems

IoT-enabled equipment

Remote diagnostics

Food service equipment maintenance

CONTACT NO - HR. PRIYANSH

Required Skills:

Installation & CommissioningPreventive MaintenanceElectrical TroubleshootingMechanical MaintenanceRefrigeration SystemsAutomation & PLC ProgrammingHMI & Sensor DiagnosticsRoot Cause AnalysisSpare Parts ManagementOEM CoordinationTravel & LogisticsOwnership & Accountability