Field Service Engineer

Location:

Job ID:

Date Posted:

Company Name:

Profession (Job Category):

Job Schedule:

Remote:

Job Description:

The Opportunity

Hitachi Energy Grid Integration (HVDC) offers an exciting opportunity to work with advanced High Voltage Direct Current (HVDC) and High Voltage Alternating Current (HVAC) technologies. You will be part of the Services team supporting the installed base of HVDC systems by ensuring reliable operation maintenance troubleshooting and customer satisfaction while contributing to the long-term performance and availability of critical power infrastructure.

How Youll Make an Impact

• Demonstrate a strong commitment to Health Safety and Environmental (HSE) standards policies and guidelines.

• Serve as the primary customer interface for the HVDC installed base and maintain strong customer relationships.

• Perform troubleshooting and restoration activities for HVDC systems and equipment during failures or outages in coordination with technical experts.

• Execute preventive and corrective maintenance activities for HVDC and HVAC equipment.

• Monitor installed HVDC assets using Asset Management tools including performance monitoring and inventory control.

• Coordinate with internal teams customers vendors and OEMs to ensure fulfillment of warranty obligations and service requirements.

• Manage replacement installation and commissioning activities related to failed HVDC/HVAC equipment.

• Support Service Project Managers by providing reports technical inputs and updates related to warranty reliability availability and Long-Term Service Agreements (LTSA).

• Prepare and maintain site documentation including Minutes of Meeting (MOM) and service reports.

• Review technical drawings engineering documents protection schemes and operating procedures to support maintenance and fault resolution.

• Participate in outage management fault investigations emergency response activities and root cause analysis.

• Ensure timely communication and coordination with technical support teams during critical service events.

• Travel domestically and internationally to support customer sites and project requirements.

• Uphold Hitachi Energys core values of safety integrity teamwork and customer focus.

• Responsible to ensure compliance with applicable external and internal regulations procedures and guidelines

• Living Hitachi Energys core values of safety and integrity which means taking responsibility for your own actions while caring for your colleagues and the business

Your Background

Education & Experience

• Diploma or bachelors degree in electrical engineering Electronics Engineering or related discipline.

• Additional certifications or training in HVDC substation systems control & protection or power system maintenance will be considered an advantage.

• 5 Years of experience in HVDC/HVAC systems substations power transmission grid integration or power system maintenance.

• Hands-on experience in troubleshooting maintenance and operation of electrical equipment in utility transmission or industrial environments.

• Experience in customer-facing service roles and managing technical support activities.

• Exposure to outage management fault diagnosis equipment replacement and commissioning activities.

• Experience working with warranty management LTSA contracts reliability and availability monitoring is preferred.

• Willingness to travel extensively and work in demanding operational environments.

• Proficiency in both spoken & written English language is required.

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process Hitachi Energy uses digital and automated tools including Al-supported solutions to assist with activities such as application screening job matching and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachis Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process Hitachi Energy conducts pre-employment background checks that may include verification of employment history education criminal records and other relevant information in accordance with applicable laws.

For certain rolesparticularly those involving access to sensitive information financial responsibilities client data regulated environments or security-sensitive functionsadditional or more comprehensive background or security screenings may be required. These may include but are not limited to enhanced criminal history checks credit history reviews (where legally permissible) sanctions screening or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity and will always be conducted in compliance with applicable federal state and local laws. Candidates will be notified and where required asked to provide consent prior to the initiation of any such checks.