Expert Transformation Process Lead

Key Responsibilities

Governance & Compliance

• Ensure adherence to governance frameworks controls SOPs and compliance requirements.
• Drive process standardization and continuous improvement across RMS operations.
• Support audit quality risk management and compliance initiatives.

RMS Process Ownership

• Act as SME for RMS applications including GRFE SIRVAL and MADRAS.
• Maintain end-to-end process ownership data quality oversight and operational readiness.
• Identify process gaps and drive sustainable improvements.

Stakeholder Management & Coordination

• Coordinate across GRFE EDD SIRVAL MADRAS Business Operations and Technology teams.
• Manage stakeholder communications escalations priorities and dependencies.
• Ensure alignment across regional and global teams for project delivery.

Business Analysis & Requirements Management

• Gather analyze and document business requirements.
• Develop user stories acceptance criteria and process flows.
• Support backlog prioritization and solution design discussions.

UAT Ownership & Testing

• Lead end-to-end UAT planning execution defect management and sign-off.
• Develop test scenarios test cases and validation approaches.
• Coordinate defect triage retesting and business approval activities.

Release Coordination & Global Rollout

• Plan and coordinate release readiness deployment activities and global rollouts.
• Support cutover planning go-live validation and hypercare activities.
• Ensure seamless transition of enhancements into business operations.

Transformation & Innovation

• Lead process improvement automation and transformation initiatives.
• Promote adoption of AI-enabled solutions including Microsoft Copilot.
• Drive efficiency standardization and operational excellence initiatives.

Knowledge Management

• Create and maintain SOPs training materials and process documentation.
• Facilitate knowledge-sharing sessions and capability-building programs.
• Support onboarding and continuous learning initiatives.

Technical Skills

• 5 years of experience in process ownership operations business analysis governance transformation or data-quality roles. (E)
• Strong understanding of RMS processes and platforms preferably GRFE SIRVAL MADRAS and related systems. (P)
• Experience creating user stories acceptance criteria process maps and test cases. (E)
• Strong SQL and data validation skills including data reconciliation and verification. (E)
• Experience owning UAT execution defect management and formal business sign-off. (E)
• Familiarity with Microsoft Copilot and other Generative AI tools. (P)
• Exposure to Power BI SQL Python automation tools and reporting solutions. (P)
• Experience in driving process improvement digital transformation and automation initiatives. (E)
• Knowledge of Agile methodologies Jira and Confluence is preferred. (P)

Qualifications :

• Bachelors degree in business technology Data Science Information Systems or a related field.

Certifications in Project Management Agile Lean Six Sigma Business Analysis or Change Management are an added advantage.

Additional Information :

Role is at P5 

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time