Event Executive (Restaurant Reservation)

• Answer telephone calls emails and online reservation requests promptly and professionally.
• Manage reservations using the restaurant reservation system (OpenTable SevenRooms ResDiary or similar).
• Confirm modify and cancel reservations as requested by guests.
• Maintain accurate reservation records and guest profiles.
• Coordinate table assignments with the Restaurant Manager and Host/Hostess.
• Welcome guests warmly and assist with seating during busy periods.
• Handle VIP guests special occasions and special dining requests.
• Inform guests about restaurant policies opening hours dress code and promotions.
• Maximize table occupancy while minimizing wait times.
• Follow up on no-shows and reservation confirmations when required.
• Handle guest complaints professionally and escalate issues when necessary.
• Maintain confidentiality of guest information.
• Ensure compliance with hotel and restaurant service standards and SOPs.
• Work closely with the Food & Beverage and Kitchen teams to ensure smooth service.

Qualifications :

• Diploma or Bachelors degree in Hospitality Management Hotel Management Tourism Business Administration or a related field.
• Minimum 12 years of experience in restaurant reservations guest relations front office or food & beverage operations (fresh graduates may be considered for entry-level roles).
• Proficiency in reservation management systems (e.g. OpenTable SevenRooms ResDiary Bookenda or similar).
• Working knowledge of Microsoft Office (Word Excel Outlook).
• Excellent verbal and written communication skills in English; additional language skills are an advantage.
• Strong telephone etiquette and customer service orientation.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Excellent organizational time management and problem-solving skills.
• Professional grooming positive attitude and commitment to hospitality standards.
• Flexibility to work shifts weekends and public holidays as required.
• Knowledge of restaurant operations table management and guest service standards is preferred.
• Certification in Hospitality Customer Service or Food & Beverage Operations is an added advantage.

Additional Information :

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Full-time