Estate Manager – CAM Collections & Owner Relations

We are looking for a mature responsible and people-oriented Estate Manager CAM Collections & Owner Relations to manage the collection of Common Area Maintenance (CAM) charges and improve coordination between owners accounts and the facility management team.

This is not a desk-only collection role. The candidate will regularly meet owners understand their concerns explain the importance of timely CAM payments coordinate service-related resolutions with the facility team and ensure that maintenance dues are collected in a professional and respectful manner.

The ideal candidate should be firm yet polite financially disciplined good at documentation and comfortable handling difficult conversations with owners.

• Maintain unit-wise CAM outstanding and ageing reports.
  
• Follow up with owners for timely payment of maintenance charges.
  
• Meet owners personally regarding overdue payments and understand the reasons for non-payment.
  
• Obtain payment commitments and ensure timely follow-up until closure.
  
• Coordinate with the Accounts team for billing receipts ledgers reconciliations and payment updates.
  
• Track defaulters repeated delays disputes and escalations.
  

• Act as the first point of contact for CAM-related owner concerns.
  
• Explain CAM charges billing process due dates penalties and payment procedures clearly.
  
• Handle owner objections professionally and convert discussions into practical solutions.
  
• Build positive relationships with owners through regular communication and issue resolution.
  
• Ensure service-related complaints affecting CAM payments are properly documented and resolved.
  

• Coordinate with the Facility Manager regarding complaints related to housekeeping security landscaping repairs lighting common areas and other maintenance services.
  
• Follow up on valid owner complaints and ensure timely closure.
  
• Share recurring owner concerns with management for corrective action.
  
• Ensure facility-related issues do not become long-term reasons for CAM payment delays.
  

• Prepare weekly CAM collection reports.
  
• Track demand raised amount collected overdue amounts payment commitments disputes and escalations.
  
• Submit tower-wise and block-wise collection reports to management.
  
• Maintain records of owner meetings phone calls WhatsApp communication and payment commitments.
  
• Recommend escalation for habitual defaulters as per company policy.
  

We are looking for a mature and dependable professional with excellent communication and follow-up skills.

• Retired Banker with branch operations relationship management or recovery experience.
  
• Real Estate CRM Possession or Maintenance Collection professional.
  
• Residential Society Township or Estate Management professional.
  
• Facility Management professional with owner-handling and payment follow-up experience.
  
• NBFC or Finance Collection professional with a professional and customer-friendly approach.
  

• Strong communication skills in Hindi Punjabi and basic English.
  
• Ability to communicate respectfully while maintaining firmness.
  
• Good understanding of ledgers outstanding reports and payment follow-ups.
  
• Comfortable using Microsoft Excel WhatsApp Email and basic reporting tools.
  
• Strong documentation and follow-up skills.
  
• Ability to coordinate effectively with owners facility teams accounts and management.
  
• Excellent problem-solving skills and a calm personality.
  
• Willingness to travel within the township and meet owners personally.
  

The ideal candidate should be:

• Mature and presentable.
  
• Calm under pressure.
  
• Persistent without being aggressive.
  
• Service-oriented while maintaining financial discipline.
  
• Skilled at building relationships.
  
• Comfortable handling complaints and objections.
  
• Able to represent the company professionally before owners.
  

The Estate Manager will work closely with:

• Facility Manager
  
• Accounts Team
  
• CRM Team
  
• Management
  

The role will be responsible for CAM collection performance and owner coordination while the Facility Manager will continue to oversee maintenance execution and service delivery.

• Monthly CAM collection percentage.
  
• Reduction in overdue CAM amounts.
  
• Number of owner meetings completed.
  
• Number of payment commitments fulfilled.
  
• Reduction in 30 60 and 90-day ageing outstanding.
  
• Resolution of complaint-linked payment disputes.
  
• Accuracy of weekly MIS and collection reports.
  
• Improvement in owner communication and satisfaction.

• A junior calling executive.
  
• A harsh recovery agent.
  
• Someone who only sends reminders without meeting owners.
  
• Someone who escalates every issue instead of resolving it.
  
• Someone who cannot coordinate effectively with the Facility and Accounts teams.

This role is ideal for a mature professional who can combine financial discipline owner relationship management complaint coordination and consistent follow-up to improve CAM collections while maintaining a positive community environment.