Essbase Techno Functional Lead Manager

Position Description:

Founded in 1976 CGI is among the worlds largest independent IT and business consulting services firms. With 94000 consultants and professionals globally CGI delivers an end-to-end portfolio of capabilities from strategic IT and business consulting to systems integration managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more .

Job Title: Essbase Techno Functional Lead / Manager
Experience: Minimum 812 years of overall IT experience including significant experience supporting Oracle Essbase applications
Job location: Bangalore / Chennai
Position ID: J0726-1498
Work Type: Hybrid
Employment Type: Full Time / Permanent
Qualification: Bachelors or Masters degree in Computer Science Engineering or a related field.

We are seeking an experienced Essbase Techno Functional Lead / Manager to lead the delivery and support of enterprise Oracle Essbase applications supporting critical finance budgeting planning and reporting processes. The successful candidate will combine deep functional and technical expertise in Oracle Essbase with strong service management and ITIL experience while leading a team of support professionals to deliver high quality managed services.

The role serves as the primary interface between business stakeholders and delivery teams ensuring service excellence operational stability continuous improvement and customer satisfaction.

Key Responsibilities

1. Service Delivery & Operations
.Own end to end service delivery for Oracle Essbase applications ensuring compliance with agreed SLAs KPIs and operational targets.
.Act as the primary point of contact for business stakeholders and operational teams.
.Lead Incident Problem Change Release Request and Knowledge Management activities in accordance with ITIL best practices.
.Drive operational governance through regular service reviews KPI reporting risk management and continual service improvement initiatives.
.Ensure high service availability performance and customer satisfaction.
.Coordinate with technical functional infrastructure and business teams to resolve complex production issues.
.Manage service transitions release planning and production deployments.

2. Team Leadership
.Lead mentor and develop a support and delivery team of 10 or more members.
.Manage resource planning workload allocation capacity planning and team performance.
.Foster a culture of accountability collaboration continuous improvement and knowledge sharing.
.Support hiring coaching performance management and career development of team members.

3. Stakeholder & Business Management
.Build strong relationships with finance users business stakeholders and client leadership.
.Understand business requirements and translate them into effective functional and technical solutions.
.Conduct regular service reviews and present operational performance risks and improvement plans.
.Support business users during budgeting forecasting and financial reporting cycles.

Oracle Essbase Technical & Functional Responsibilities
1. Business & Functional Expertise
.Strong understanding of budgeting forecasting consolidation and management reporting processes.
.Solid knowledge of cost allocation methodologies and financial planning concepts.
.Ability to analyse data using Smart View Ad Hoc queries to identify and troubleshoot business issues and data discrepancies.
.Support business users throughout budgeting and reporting activities.

2. Oracle Essbase Technical Expertise
.Design develop administer and support Oracle Essbase 21C applications and cubes.
.Design and maintain multidimensional data models.
.Administer outlines using the Web Interface and Cube Designer in Smart View.
.Create and maintain dimension build rules.
.Develop and execute data load rules.
.Manage substitution variables and runtime prompts.
.Develop calculation scripts including:
oAggregation
oData clearing
oScenario initialization
oScenario data copy
oMember formulas
oComplex business calculations
oCost allocation logic
.Administer application security.
.Troubleshoot performance issues and optimize Essbase applications.

3. Continuous Improvement
.Identify opportunities for automation standardization and operational efficiency.
.Drive root cause analysis and preventive actions for recurring issues.
.Contribute to service improvement initiatives and technology roadmap discussions.
.Lead or support training sessions for finance users and stakeholders on Oracle Essbase and related solutions.

Mandatory Skills & Experience
.Strong Oracle Essbase technical and functional expertise (mandatory).
.Minimum 812 years of overall IT experience including significant experience supporting Oracle Essbase applications.
.Proven experience leading Application Managed Services (AMS) or Production Support engagements.
.Experience managing a service delivery or support team of at least 10 members.
.Strong practical knowledge of ITIL processes including Incident Problem Change Request Knowledge and Service Level Management.
.Experience working directly with business stakeholders and senior leadership.
.Strong analytical troubleshooting and problem-solving skills.
.Excellent communication stakeholder management and leadership capabilities.

Preferred Qualifications
.ITIL Foundation or higher certification.
.Experience with Oracle Hyperion EPM suite.
.Experience with Smart View and financial planning/reporting solutions.
.Experience working in Agile and DevOps delivery environments.
.Exposure to automation scripting or monitoring tools.
.Experience supporting large enterprise or global managed service environments.
.Experience within the Energy & Utilities domain is desirable.

Key Competencies
.Oracle Essbase Technical & Functional Leadership
.Service Delivery Management
.ITIL Service Management
.People & Team Leadership
.Stakeholder & Customer Management
.Financial Planning & Budgeting Processes
.Production Support & Application Management
.Incident Problem & Change Management
.Continuous Service Improvement
.Operational Governance & Reporting
.Communication & Collaboration

CGI is an equal opportunity addition CGI is committed to providing accommodation for people with disabilities in accordance with provincial legislation. Please let us know if you require reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

#LI-GB9

Skills:

• Analytical Thinking
• Application Management
• Financial management
• Problem Solving

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our teamone of the largest IT and business consulting services firms in the world.