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Engineer Customer Service
Job Location:
Monthly Salary:
Posted:
1 September 2026 (4 days ago)
Posted:
Application Deadline:
29 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Key Responsibilities
- Handle customer inquiries related to industrial machinery tools spares service requests and warranties.
- Register service calls complaints and breakdown requests; coordinate with service engineers for timely resolution.
- Track service orders AMC contracts and preventive maintenance schedules.
- Coordinate with production dispatch and logistics teams for order status delivery timelines and installations.
- Prepare and share quotations for spare parts consumables and service jobs as per internal guidelines.
- Maintain accurate customer records service histories and documentation in ERP/CRM systems.
- Follow up with customers to ensure service satisfaction and closure of complaints.
- Support sales and service teams with customer documentation reports and MIS.
- Ensure compliance with company service standards SLAs and safety guidelines.
