EngagmentManager

Desired Competencies (Technical/Behavioral Competency)

Must-Have

Core Responsibilities

Project Delivery & Governance

• Manage end-to-end ServiceNow implementation projects including planning execution and post-deployment support.
• Develop detailed project plans covering scope timelines resource allocation and budget.
• Ensure adherence to ServiceNow best practices and ITIL frameworks.

Stakeholder Management

• Act as the primary liaison between clients technical teams and business stakeholders.
• Provide regular status updates dashboards and executive-level reporting.

Risk & Issue Management

• Identify project risks and implement mitigation strategies.
• Handle escalations and ensure timely resolution of issues.

Team Leadership

• Lead cross-functional teams foster collaboration and drive continuous improvement.
• Mentor junior project managers and ensure compliance with governance standards.

Required Skills & Qualifications

• 6 to 8 years in IT project management with at least 6 years in ServiceNow projects (ITSM ITOM HAM SAM).

Certifications

• ServiceNow CSA (Certified System Administrator) mandatory; CIS certifications.
• Technical Knowledge
• Good creating required information for reporting and Dashboards.
• Strong understanding of ServiceNow platform capabilities and integrations.
• Familiarity with Agile and Waterfall methodologies.
• Excellent communication leadership and client relationship management.
• Ability to manage multiple projects under tight deadlines.