End User Support Engineer

Job Description
Hardware support: technical diagnosis and coordination with OEM vendors for repair of defective hardware for a variety of devices including desktops/laptops/workstations mobile devices tablets meeting room equipment printers etc.

- Software support: diagnosis and resolution of software functionality for both the operating system (Win 11 and Mac OS) and standard desktop applications (MS 365 and etc.)

- IMACD: physical installations moves adds changes and de-installs for a wide variety of supported hardware devices including desktops/laptops/workstations mobile devices tablets meeting room equipment printers and etc. and supported software

- Enhanced support for VIP users including 7x24 on-call support

- Coordinate with infrastructure teams to resolve issues with network servers or other infrastructure devices or services that impact the normal work of end users

- Support hardware and software changes (e.g. hardware device change/refresh system upgrade/migration patch update etc.) for end users

- Asset management support for end user devices by following defined processes

- Provide smart hand support for all kinds of hardware such as printers servers network devices backup devices meeting room equipment scientific devices etc.

- Onsite support for events such as trade shows or special meetings

- Regular checks for IT Room devices and Meeting Room equipment when required

- Deployment services for large-scale efforts include asset auditing and discovery project support image integration on-site installation user self-installation migration and asset recovery governed with full project status and reporting