Dynatrace APM

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Dynatrace APM
Good to have skills : Splunk Datadog
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
Act as a senior Dynatrace technical SME and Observability Engineering Lead responsible for designing developing implementing and governing enterprise-scale observability solutions across applications infrastructure cloud SRE DevOps and platform teams. Drive modernization automation AIOps reliability performance and production-stability initiatives using Dynatrace DQL Grail OpenPipeline APIs automation and Configuration as Code.
Roles & Responsibilities:
Dynatrace observability strategy architecture standards and onboarding patterns across applications platforms and accounts.
and implement cross-application and platform-level observability solutions using Dynatrace DQL Grail OpenPipeline OpenTelemetry APIs and automation.
reusable DQL queries dashboards SLOs alerting patterns workflows integrations and engineering templates.
Dynatrace integration with ServiceNow and other ITSM platforms including automated incident creation enrichment correlation and remediation workflows.
complex production incident investigations technical RCA performance optimization capacity planning resilience and production-stability initiatives.
observability governance covering tagging access telemetry quality cardinality retention data management standards reference architectures and documentation.
Lead end-to-end implementation planning for Dynatrace onboarding including environment readiness deployment approach automation strategy validation rollout sequencing and handover to operations teams.
and govern OneAgent deployment strategy across Windows Linux Kubernetes cloud on-premises and hybrid environments ensuring alignment with customer server-management automation CI/CD and infrastructure lifecycle processes.
engineers conduct knowledge-sharing sessions and provide technical guidance to development SRE DevOps and platform teams.
Professional & Technical Skills:
APM / Observability Engineering Dynatrace SaaS and Platform capabilities OneAgent and ActiveGate architecture deployment troubleshooting upgrades and lifecycle management.
Grail OpenPipeline OpenTelemetry telemetry pipelines metrics logs traces events dashboards SLOs alerting workflows Davis AI / Dynatrace Intelligence and problem detection tuning.
REST APIs automation Configuration as Code Terraform CI/CD integrations Python JavaScript/TypeScript Shell or similar scripting technologies.
performance monitoring across Python Go microservices APIs containers Kubernetes/OpenShift serverless AWS Azure GCP and hybrid environments.
/ ITSM integrations automated incident workflows SRE practices SLIs SLOs error budgets reliability engineering AIOps GenAI / Agentic AI awareness and analytical validation of AI-generated insights.