Enter a job title or keyword
Documentation Handling Analyst
Job Location:
Monthly Salary:
Posted:
1 September 2026 (13 hours ago)
Posted:
Application Deadline:
29 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Key Responsibilities:-
1. Documentation Management & Advisory:
- Act as the central contact for all documentation-related requests and clarifications from internal stakeholders.
- Advise teams on documentation requirements applicable standards mandatory forms and adherence to internal policies.
- Examine and verify submitted documents to ensure completeness accuracy and compliance with established guidelines.
- Identify missing or incorrect documentation and collaborate with relevant stakeholders for timely resolution.
- Maintain organized records document repositories and audit trails in line with the governance and compliance requirements.
2. GTBD Product & Channel Documentation Support:
- Provide operational support for SMAR&TS and other GTBD documentation platforms including user assistance issue resolution and process guidance.
- Support user onboarding activities access management system orientation and training initiatives for platform users.
- Track documentation workflows within systems and liaise with technology and support teams to address system-related concerns efficiently.
3. Operational & Process Query Resolution:
- Respond to internal enquiries concerning documentation processes operational procedures and control requirements.
- Work closely with Operations Compliance Risk Legal and Front Office teams to ensure prompt and effective resolution of issues.
- Escalate documentation or process-related concerns with potential operational regulatory or compliance implications to the Regional Head Client Management.
4. Business Operations & Team Support:
- Develop maintain and periodically update process manuals operating procedures and workflow documentation.
- Review forms and supporting documents ensuring inconsistencies or deficiencies are addressed before processing to prevent client service delays.
- Manage document lodging and temporary custody activities ensuring accurate tracking and control throughout the document lifecycle.
- Perform KYC screening for non-signatories in accordance with regulatory standards and internal compliance policies.
- Assist in the execution of Annual Reviews and Ad-hoc Reviews by ensuring documentation due diligence records and client information remain current and complete.
- Contribute to process improvement initiatives team projects and other business support activities as assigned.
