Director, UX Design

As Director of UX you will lead and develop a team of UX professionals while remaining actively engaged in the work. This is a player-coach role that combines people leadership UX strategy hands-on design contribution mentorship and cross-functional collaboration.

You will help shape UX strategy and execution across Gartners products and digital platforms working directly with Product Engineering Business and Technology Insights Brand and business stakeholders to solve complex customer problems. You will contribute to discovery research journey mapping ideation prototyping design reviews and validation while setting a high standard for the teams work.

You will also help advance Gartners AI capabilities by building an AI-focused UX culture encouraging responsible experimentation creating AI prototypes and training the team to use emerging AI tools and methods effectively. Success in this role requires the ability to move fluidly between strategic leadership hands-on design work coaching and delivery.

• Define and execute the UX strategy across Gartners products digital platforms and key initiatives from discovery through delivery and optimization.
• Lead coach and develop a growing team of UX professionals supporting multiple products and customer experiences.
• Serve as a player-coach providing hands-on leadership across research discovery ideation prototyping design testing and design reviews.
• Partner with Product Engineering Business and Technology Insights Brand Marketing and business stakeholders to translate customer needs into clear useful and feasible experiences.
• Set expectations for UX quality process accessibility collaboration and customer-centered decision-making.
• Advance an AI-focused human-centered UX culture by guiding AI-enabled experiences rapid prototypes proofs of concept and design experiments.
• Promote responsible AI design principles including transparency trust accessibility privacy human oversight and inclusion.
• Build team capability and foster continuous learning through coaching mentorship design critiques training Design Thinking user research and experimentation.

• Bachelors degree in Design UX/UI Design Human-Computer Interaction or a related field.
• 8 years of experience in UX product design interaction design design research information architecture or a related field.
• 3 years of experience managing and developing UX or Product Design professionals ideally in a player-coach leadership role.
• A strong portfolio demonstrating end-to-end UX leadership and delivery including discovery research interaction design prototyping testing and implementation.
• Experience defining UX strategy and leading execution across multiple products or initiatives balancing customer needs technical feasibility business objectives and strategic priorities.
• Experience using AI tools or AI-enabled workflows for UX research ideation prototyping experimentation or product development.
• Experience designing accessible and inclusive experiences and leading cross-functional and geographically distributed teams.
• Strong communication storytelling collaboration coaching and stakeholder-management skills along with a growth mindset and enthusiasm for learning teaching and applying emerging technologies responsibly.

Who are we

At Gartner Inc. (NYSE:IT) we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable objective business and technology insights helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979 weve grown to 20000 associates globally who support over 13000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work

Our vast virtually untapped market potential offers limitless opportunities opportunities that may not even exist right now for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together our singular unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations.

We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner youll join a company at the very center of the AI revolution. Gartner has proactive objective guidance throughout clients AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. Youll have access to unmatched resources expertise and technology and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

Its an exciting time to be at Gartner with limitless opportunities to make a real impact grow your skills and build a lasting meaningful career in a field thats reshaping the way we operate. If youre passionate about AI and want to be part of a team thats guiding the leaders who shape the world Gartner is the place for you.

What do we offer

Gartner offers world-class benefits highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring.

Ready to grow your career with Gartner Join us.

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