Director, Program Management & Governance

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Title (internal)

Director Operational Enablement & Governance

Direct reports

2 Program Managers 1 SharePoint Developer 1 Asst Mngr Governance

Duties & responsibilities

leadership & operations

Run day-to-day operations and governance for OGO including the operating rhythm and cross-capability coordination

Represents the Global Head in project and program level meetings and makes decisions within agreed authority

Keeps the Global Head informed through regular briefings and early escalation of risks issues and decisions with no surprises

Works with Capability Leads to ensure visibility across all thats happening within OGO to provide relevant updates and reporting to leadership

Program delivery oversight

Oversees program delivery governance and program reporting across all OGO Capability Clusters

Understands strategic priorities issues and changes and uses that context to keep projects and programs on track

Monitors and reviews the progress and quality of project and program deliverables

Ensures governance is designed documented and consistently followed in the project and program lifecycle including resource assignment management and delivery

Governance & internal audit

Responsible for oversight of the design build and deployment of the OGO Governance Program covering the foundation centralization and a light-touch internal audit process

Defines the scope cadence and escalation path for internal audit reviews as defined through the program

Accountable for overall maintenance alignment and content of the Governance Program documentation (Governance Lead is responsible)

Ensures regular governance of the JBS operating model frameworks and data reporting

Metrics & reporting

Works with Capability Leads to define or confirm OGO metrics and commitments with consistent definitions across all capabilities

Establishes tracking cadence and ownership and ensures all metrics are defined and tracked across every capability

Produces executive-level reporting for the Global Head and senior leaders in Excel and PowerPoint with clear trends risks and decisions needed

Team leadership

Leads a global team of skilled professionals with specific roles

Manages leaders and managers outside of direct reporting relationships to ensure stable governance and consistent operational enablement

Shapes the teams ways of working assigns resources to align with optimal outcomes and develops a clear strategy for the team

Ensures individuals remain on track to achieve team and individual goals

To apply you need to have:

10 years of experience in business operations program management governance or similar

Bachelors degree in a related field required

Project Management certification (PMP) preferred; if held must be in good standing

Experience in internal audit controls risk or compliance (CIA or similar is a plus)

Proven experience developing metrics and governance programs across teams

Proven experience leading teams across multiple geographies

Relevant experience with Operations or Global Business Services

Relevant experience with AI tools and programs

Advanced Microsoft Office product knowledge of Excel Word PowerPoint Teams and Outlook required

Performance objectives

OGO operating rhythm in place with the Global Head no longer required for routine project-level decisions

OGO Governance Program deployed with the internal audit process designed and deployed

Metric definitions agreed and a single OGO scorecard live across all capability clusters

Executive reporting cadence established for the Global Head and the JBS Ops Comm

Team structure roles and succession plan in place for the current team

Key skills

Operational leadership and day-to-day management of a global function

Program delivery oversight

Governance design and light-touch internal audit

Metrics definition and performance management

Global team management and cross-functional leadership including managing leaders

Time and priority management

Verbal and written communication skills

Ability to persuade influence negotiate

Multi-dimensional reporting and executive presentation skills

Key attributes

Adaptability Maintain effectiveness in varying environments tasks and responsibilities or with various types of people.

Dealing with Ambiguity Effectively cope with change by shifting gears comfortably acting without having the total picture and handling risk and uncertainty comfortably.

Cultural alignment unwavering ethical standards; drives excellence and innately collaborative.

Outcome Focus Dedicated to understanding expectations and requirements to deliver effective outcomes

Orchestration Ability to plan organize and coordinate within and across teams and deliverables while meeting timelines key milestones and reporting outcomes.

Interpersonal Savvy Relates well to all kinds of people inside and outside of the organization with diplomacy and tact.

Quick Learner Ability to learn quickly when faced with new problems and challenges.

Self-Starter Able to start and complete projects independently.

Proactive Be able to understand the context of what youre working on and how it will impact others and their work; suggest new ways of working.

Executive Presence Carries credibility and composure with senior leaders and represents the Global Head with confidence.

Judgment Makes sound decisions with incomplete information and knows when to escalate.

Discretion Handles sensitive information and audit findings with integrity and tact.

Location:

Scheduled Weekly Hours:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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