Director of Procurement Operations – Global AGS

Director Procurement Operations

Location: Bangalore India

Job Purpose

At Alcon we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly champion progress and act with speed as the global leader in eye care. Here youll be recognized for your commitment and contributions and see your career like never before. Together we go above and beyond to make an impact on the lives of our patients and customers. Are you ready to join us

This role is part of Alcons Process Excellence organization where we are committed to fostering an inclusive culture and attracting diverse high-performing talent.

Alcon is seeking an experienced operations leader to lead the Global Procurement Operations organization within Alcon Global Services (AGS).

The Director Procurement Operations is responsible for the end-to-end delivery of global procurement operations overseeing the processes governance systems controls and support services that enable supplier onboarding purchasing contract administration compliance and procurement user support across Alcons global enterprise.

Serving as the critical operational link between Strategic Procurement and downstream Invoice-to-Pay processes this leader will ensure operational excellence effective governance and a seamless stakeholder experience across Alcons global delivery network.

The Director is accountable for service delivery performance organizational leadership operational governance process standardization risk management and continuous partnership with Procurement Finance Accounts Payable Legal IT and AGS leadership the role will drive operational effectiveness strengthen controls advance digital capabilities and support the ongoing evolution of Alcons global procurement operating model.

Major Accountabilities

Leadership & Organization:

• Lead the global Procurement Operations organization across India Poland Malaysia Mexico and other supporting locations.
• Build and develop a high-performing organization focused on accountability operational excellence customer service and continuous improvement.
• Establish clear performance expectations operating rhythms governance forums and management routines.
• Drive workforce planning organizational design succession planning and talent development.
• Lead operational issue resolution and escalation management for critical business and supplier impacts.
• Ensure alignment and coordination across all Procurement Operations functions and regions.

Service Delivery & Operational Excellence:

• Accountable for global service delivery performance operational effectiveness customer experience and achievement of key performance indicators.
• Oversee the operational capabilities supporting the Procure-to-Order lifecycle including:
  • Vendor onboarding and vendor master maintenance
  • Procurement user support and service management
  • User access management
  • Direct and Indirect purchase requisition and purchase order support
  • Supplier enablement and catalog administration
  • Contract lifecycle management system administration workflow facilitation and user support (Icertis)
  • Procurement compliance support activities
• Monitor global workload resource allocation capacity utilization and business continuity readiness.
• Establish consistent global performance reporting and operational review processes.
• Drive standardization process simplification automation and productivity improvements across Procurement Operations.
• Leverage operational data and analytics to improve decision-making and service performance.
• Support implementation and adoption of new processes technologies and operating models impacting Procurement Operations.

Risk Controls & Governance:

• Ensure adherence to procurement policies internal controls and established operating procedures.
• Maintain effective control execution across Procurement Operations activities.
• Monitor operational risks and ensure timely resolution of identified issues.
• Lead root cause analysis and corrective action planning for significant service control or compliance issues.
• Support internal and external audit activities and ensure timely remediation of audit findings and control deficiencies.
• Strengthen governance practices that support compliant scalable and sustainable operations.

Strategic Partnership & Business Enablement:

• Partner with Procurement Finance AP IT Legal and AGS leadership to improve end-to-end procurement support services.
• Support future-state operating model design process harmonization and organizational optimization initiatives.
• Drive adoption of best practices that improve service quality scalability and business value.
• Serve as a key operational leader supporting Procurements strategic objectives and business enablement goals.

What you will bring to the role

Education:
(minimum/desirable)

• Bachelors degree in Supply Chain Business Finance or related field
• MBA or advanced degree preferred
• Lean/ Six Sigma Certified preferred

Languages:

• Fluent English other languages a plus

Experience:

• 10 years leading shared services procurement operations procure-to-pay finance operations or global business services organizations.
• 5 years managing global delivery centers and large operational teams (50 employees).
• Experience leading Procure-to-Order or Procurement Service Delivery operations including one or more of the following capabilities:
  • Vendor Master Data
  • Procurement Help Desk
  • Purchase Order Support
  • Contract Lifecycle Management (CLM) administration and support
  • Procurement Compliance
• Experience with SAP Ariba ServiceNow Icertis or similar enterprise platforms.
• Proven success improving operational performance standardization controls and stakeholder experience.
• Experience leading geographically dispersed teams in a global environment.

Skills and Competencies:

• Demonstrated ability to align fragmented operational teams into a scalable globally consistent service delivery model.

• Strong operational leadership and execution focus
• Ability to manage high-volume global service delivery environments
• Strategic thinker with strong execution capabilities
• Data-driven decision-making and analytical mindset
• Excellent communication and stakeholder management skills
• Proven ability to lead through organizational and process change
• Strong governance risk management and problem-solving capabilities

Technical Skills

• ERP expertise (SAP Oracle Workday)
• eProcurement platforms (Ariba)
• Advanced analytics (Power BI Tableau Excel)
• Familiarity with automation tools

Leadership Competencies

• Strategic thinking with operational execution
• Stakeholder engagement across functions
• Change leadership and communication skills
• People leadership: coaching succession planning
• Digital mindset governance and continuous improvement

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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion gender national origin age sexual orientation gender identity marital status disability or any other reason.