Director of Operations Fairmont Agra

WHAT YOU WILL BE DOING:

• Supports General Manager in managing operations to ensure property specific objectives are achieved.
• Deliver strong functional expertise creativity and entrepreneurial leadership to meet the business needs of the operations.
• Supervise and give strategic direction to manage operations of food & beverages division Front Office Housekeeping.
• Ensures the core elements of the Catering & Sales strategy are aligned with operations to produce the desired results.
• Ensure guest oriented & innovative operations approach to ensure high standard of services for guests.
• Drive Voice of Guest Score and Guest satisfaction as a key deliverable with an emphasis on generating innovative ways to continually improve results.
• Identify Market needs to Hotel Guests & local market. Monitor and analyze the activities and trends of competition Hotels.
• Ensures that Hotels deliver quality of products and services to meet or exceed the expectations of the brands target.
• Demonstrates an understanding of owner priorities.
• Act as an Accor Ambassador aiming to enhance the company image and market reputation.
• Facilitate business synergies to ensure consistency & quality of operations.

Qualifications :

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Strong process orientation;
• Excellent in Public Relations & Communication Skills.
• Strong Leadership abilities and organizational skills;
• Entrepreneurial thinks out of the box;
• Able to drive change and look for operational efficiencies/synergies across the network
• Go-getter; comfortable taking ownership of projects and expanding scope of responsibilities.
• Minimum 8 to 10 years of progressive luxury hotel experience of which at least 2 to 3 years in similar role.
• Strong Operational/Technical Knowledge.
• Successful pre-opening experience would be an added advantage.

Additional Information :

WHAT IS IN IT FOR YOU:

• Come As You Are
• Work With Purpose
• Grow Learn and Enjoy
• Explore Limitless Possibilities

Remote Work :

No

Employment Type :

Full-time