Director Global Financial Shared Service Center

Director Global Financial Shared Service Center (Pune India)

Job Title

Director Global Financial Shared Service Center (FSSC)

Location

Pune India

Reports To

Managing Director Group Finance Accounting & Tax

Department

Group Finance Accounting & Tax

About the Role

We are seeking an experienced strategic and results-oriented Director to lead our Global Financial Shared Service Center (FSSC) based in Pune India.

This role is responsible for the end-to-end global service delivery of core finance processes including:

• Record-to-Report (R2R)
• Lead-to-Cash (L2C)
• Procure-to-Pay / Accounts Payable (AP)

In addition the role holds regional accountability for APAC across:

• Tax and compliance
• Credit management
• Payroll services

The Director will ensure the efficient compliant and scalable delivery of shared finance services worldwide while driving continuous improvement automation and transformation initiatives.

This position requires strong leadership operational excellence and the ability to influence senior stakeholders across global finance and business functions.

Key Responsibilities

1. Global Service Delivery Leadership

• Lead the global delivery of R2R L2C and AP processes ensuring accuracy timeliness and compliance
• Refine and deliver on the globally standardized service delivery model including SLAs and KPIs
• Transform the organization from transactional shared services to a value-driven insight-led GBS function
• Drive standardization of processes policies and systems across regions
• Lead digital transformation (automation analytics AI workflow tools) to modernize finance operations
• Shape the long-term GBS operating model (location strategy governance service catalog)

2. APAC Regional Accountability

• Oversee APAC service delivery for:
  • Tax compliance (direct & indirect taxes statutory filings)
  • Payroll operations and governance
  • Credit management and working capital optimization
• Ensure full compliance with local regulatory and statutory requirements across APAC
• Act as key escalation point for regional stakeholders

3. Operational Excellence & Transformation

• Drive continuous improvement and automation across all FSSC processes (e.g. standardization digitalization robotics)
• Partner with Finance Transformation and IT teams to implement next-generation finance processes and systems
• Optimize cost-to-serve while improving quality and cycle times
• Establish a data-driven culture using KPIs dashboards and performance analytics

4. Leadership & Organization Development

• Build lead and develop a high-performing global shared services organization
• Create clear governance structures across Tier 1 / Tier 2 delivery models
• Drive talent development succession planning and retention strategies
• Foster a culture of accountability innovation and continuous improvement

5. Stakeholder Management

• Act as the primary interface between FSSC and:
  • Group Finance
  • Regional finance teams
  • Business units and corporate functions (HR Tax IT Legal)
• Influence senior stakeholders to adopt global standards and transformation initiatives
• Ensure alignment between FSSC delivery and business priorities

6. Governance Risk & Compliance

• Ensure strong internal controls and compliance with group policies and global frameworks
• Maintain adherence to:
  • IFRS and group accounting policies
  • Internal control frameworks (e.g. J-SOX where applicable)
  • Local statutory and tax regulations
• Manage audit relationships (internal and external) for FSSC scope

7. Financial & Performance Management

• Own the FSSC budget and cost base
• Drive efficiency programs to optimize cost performance
• Monitor service quality through defined KPIs
• Deliver measurable improvements in working capital and service quality

Qualifications & Experience

• Masters degree in Finance Accounting or related field
• 18 years of experience in finance including senior roles in GBS / Shared Services / Finance Transformation
• Proven experience managing global finance operations (R2R L2C P2P)
• Strong understanding of APAC regulatory tax and payroll environments
• Demonstrated success in finance transformation and process standardization
• Experience in multinational matrix organizations

Key Competencies

• Strategic leadership and execution capability
• Strong stakeholder influencing at executive level
• Operational excellence mindset
• Digital and data-driven mindset
• Cross-cultural leadership and global collaboration
• Change management and transformation leadership

Success Measures

• Service quality (accuracy timeliness SLAs)
• Cost efficiency and productivity improvements
• Compliance and audit results
• Employee engagement and retention within FSSC
• Successful execution of transformation initiatives