Director (Customer Growth Partner)

Requirements

• Experience : 16years  
• Relevant experience in key account leadership strategic account growth or a similar client-facing business development role within a well-established professional services firm.
• Proven track record of managing and expanding large enterprise accounts preferably with an account portfolio valued at $20 million or more.
• Demonstrated ability to achieve double-digit year-over-year account growth and deliver measurable revenue expansion.
• Strong experience in strategic account planning opportunity identification deal shaping business development and commercial negotiations.
• Ability to engage credibly with senior client executives including CIOs CTOs CDOs and business heads and build trusted long-term relationships.
• Strong AI fluency within at least one industry vertical with the ability to lead value-driven conversations about AI transformation and business outcomes.
• Proven ability to develop present and defend business cases value propositions and commercial proposals.
• Experience working with procurement and legal teams on commercial negotiations contracts and engagement agreements.
• Strong understanding of professional services offerings and the ability to translate client business priorities into relevant technology and transformation solutions.
• Demonstrated ability to collaborate effectively with engineering teams capability leaders delivery teams and internal stakeholders to develop and close growth opportunities.
• Strong commercial acumen strategic thinking negotiation communication and stakeholder management skills.
• High accountability a collaborative mindset and a low-ego approach to building trust and achieving shared business outcomes.
• Ability to operate in a fast-paced high-intensity environment while maintaining focus on client value account growth and long-term strategic partnerships.

Responsibilities

• Drive strategic account growth and deliver double-digit year-over-year (YOY) revenue growth across one or more key client accounts.
• Grow the assigned account portfolio by at least 15% YOY while achieving revenue targets in collaboration with the accounts Custodian of Client Success.
• Position Nagarro as a strategic partner for AI transformation by engaging with client CXOs and aligning technology solutions with business priorities.
• Build and execute structured account growth plans to expand the breadth and depth of client engagements and identify new revenue opportunities.
• Shape the CXO agenda by identifying business challenges transformation priorities and opportunities for AI-led innovation.
• Establish and maintain a strategic presence in client leadership discussions around AI transformation working closely with AI for Change advisors and capability leads.
• Identify shape and sell expanded service offerings by collaborating with engineering teams capability leaders and internal stakeholders.
• Develop compelling business cases value propositions and commercial proposals that demonstrate measurable business outcomes for clients.
• Lead commercial discussions and negotiations with procurement legal teams and senior client stakeholders to secure new business and expand existing engagements.
• Build trusted relationships with CIOs CTOs CDOs business heads and other key decision-makers to strengthen client partnerships.
• Collaborate with account leadership and delivery teams to ensure client satisfaction identify account expansion opportunities and maintain long-term engagement growth.
• Obtain public client testimonials references and endorsements that demonstrate the quality and impact of Nagarros services.
• Maintain accountability for account growth revenue performance stakeholder engagement and strategic relationship development.

Qualifications :

Bachelors or masters degree in computer science Information Technology or a related field

Remote Work :

No

Employment Type :

Full-time