Director Client Services ( Portfolio Management)
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Job Summary
Nasdaq is continuously revolutionizing markets and undergoing transformations while we adopt new technologies to develop innovative solutions constantly aiming to rewrite tomorrow. Client Services is an integral part of Nasdaqs growth and success. This divisions mission is to continuously improve the Nasdaq Customer experience in how they consume the Nasdaq software and services using a strategic customer-centric approach passionate about driving customer adoption and retention. As a Director Client Services (Presales) you will contribute to the APAC regional business development by actively developing the client services business on both existing accounts and new names. A Portfolio Manager responsibilities include crafting regional growth strategies designing new services and identify AI aoptions into AxiomSL services business. At the same tine managing client happiness and growth opportunities through actively participating in governance committees and supporting the sales organization to position the implementation strategy estimates and pitch. Ultimately you will work directly with AxiomSL clients/prospects and customer happiness leagues as well as the sales organization to manage a portfolio of active AxiomSL clients drive service growth and market penetration as well as actively supporting sales of new clients in various business lines.
We are looking for candidates with a genuine desire and drive to deliver top technology solutions to todays markets.
With this position we offer
Join the Services Strategy team in FinTech Client Experience organization who is defining multi-year strategy roadmap and enabling Sales and Service Delivery teams to enhance the Nasdaq Customer experience in how they consume the Nasdaq software and services.
Role Responsibilities -
As a Director Client Services Portfolio Management your focus will be developing and implementing software solutions. Besides working closely with your colleagues in Mumbai you will also work closely with Nasdaq teams in other countries.
Provide client service strategies to AxiomSL collaborators internally and externally
Provide advice and mentorship foropportunities to AxiomSL customers and colleagues
Build and implement a global services strategy to grow the client services business
Measure and report on the financial KPIs like (bookings margin and revenue)
Work actively with customer delivery directors to ensure the detailed transition of opportunities from the prospecting stage toward the execution phase
Work collaboratively with AxiomSL solution architects and subject matter experts to elaborate client proposals and end estimates
Present service strategies to clients C-level
Engage with client procurement business and legal departments to review and close contracts
We expect you to have: (Minimum Qualifications)
Minimum 8 years of AxiomSL implementation experience
Technical background with software proven experience
Confirmed work experience as a Portfolio Director or similar Presales role
Strong understanding of customer delivery practices
Excellent verbal and written communication skills with a focus on commercial C-level conversations
Strong analytical and problem-solving skills
It would be great if you (Preferred Qualifications)
- Masters degree in business finance investment or a related field preferred
Does it sound like you
As the selection process is ongoing please submit your application in English as soon as possible. We will get back to you in 1-2 weeks.
Come as you are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age color disability national origin ancestry race religion gender sexual orientation gender identity and/or expression veteran status genetic information or any other status protected by applicable law.
Nasdaq is a leading global provider of trading clearing exchange technology listing information and public company services. As the creator of the worlds first electronic stock market its technology powers more than 100 marketplaces in 50 countries. Nasdaq is home to over 4000 total listings with a market value of approximately $12 trillion.
To learn more about our business visit . Check out more about our Life at Nasdaq.
Come as You Are
Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.
We are committed to fostering an inclusive workplace where diverse perspectives experiences and identities are valued and celebrated.
We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.
Required Experience:
Director
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