Director Aftermarket

Head Aftermarket is the end-to-end P&L owner for Milacron Indias aftermarket business spanning spares revenue service delivery customer success and channel economics. This role is intended to create a single accountability centre for aftermarket growth and is expected to unlock Whitespace revenue across the installed base by establishing structured coverage pricing discipline and cross-functional execution ResponsibilitiesP&L Ownership & Revenue GrowthOwn the complete national aftermarket P&L spares revenue M-Powered retrofits service billings and new AM product linesSet and deliver annual revenue targets in partnership with Head of Sales & Marketing and Regional leadershipProtect margin guardrails across pricing channel economics and service billing modelsLead monthly AM reviews with Regional Aftermarket Heads; drive corrective action on revenue and coverage gapsStrategy & Growth RoadmapOwn the AM growth roadmap including identified growth initiatives installed-base monetization M-Powered conversion retrofit pipelineIdentify and quantify whitespaces across the installed base and drive focused coverage through the KAM structureDefine channel strategy dealer network expansion stocking norms pricing discipline and genuine-parts complianceBuild the customer value proposition for premium AM offerings; differentiate Milacron service from third-party competitionOrganizational Leadership & GovernanceLead and develop the central AM team (Spare Parts Coordinator CSD Head Trade & Services Marketing Manager MIS Support) and regional team (Regional AM Heads KAMs Service Managers and Engineers)Provide input on Regional Aftermarket Heads performance management (solid line to AM Head dotted to Regional Business Heads)Run the governance cadence: weekly ops reviews monthly regional P&L calls quarterly AM strategy reviewsPricing Trade & Commercial ExcellenceDefine AM pricing strategy rack rates scheme structures contract pricing and promotional guardrailsLead trade scheme design channel incentives and dealer performance tracking (via Trade & Services Marketing Manager)Benchmark pricing and product portfolio against competitors periodically (via Trade & Services Marketing Manager)Launch new AM products and own the conversion funnelService Delivery & Customer ExperienceHold accountability for customer NPS first-time-fix rate and service SLA compliance (via CSD Head)Oversee spare parts availability fill rates and dispatch SLAs (via Spare Parts Coordinator)Ensure complaint closure within SLA; build a service quality feedback loop into regional AM governanceCapability BuildingBuild AM capability across the organization technical training for SEs commercial training for KAMs commercial literacy for regional leadershipOwn MIS infrastructure (via MIS Support); ensure data-driven performance management at all levelsDevelop a succession pipeline for critical AM roles across regionsSkills & CompetenciesTechnical & Commercial ExpertiseAftermarket or industrial equipment domain expertise (capital goods / injection moulding preferred)Experience in B2B field sales and account management in capital goods or industrial equipmentChannel economics pricing strategy and margin managementP&L ownership across sales and service linesAnalytics & Planning Data-driven performance management with strong revenue forecasting capabilityStrategic roadmap development and governance planningTarget setting pipeline tracking and proficiency in MIS / BI tools LeadershipCross-functional leadership ability to align Sales Spares Service and Supply ChainExecutive and board-level communicationTeam building across central and distributed regional teams Experience & Education15 years of total experience with at least 57 years in aftermarket service or B2B industrial sales leadership rolesDemonstrated P&L ownership in capital goods industrial equipment or allied sectors (e.g. compressors machine tools auto components material handling)Proven track record of building and scaling aftermarket revenue including spares and service revenue streamsExperience managing large geographically distributed field teams (service engineers sales managers)Exposure to channel/dealer networks and distributor management is a strong plusMBA or equivalent preferred; engineering background (Mechanical / Production) is advantageousDeliverables & KPIsRevenue & GrowthAM revenue vs. target Initiative-delivery milestone closureIB penetration / service market share Service QualityCustomer NPSFirst-time-fix rate (%)Complaint closure within SLA (%)Chargeable SE utilization (%)Commercial & Channel 100% spare parts delivery within 48 hrsChannel-led AM sales growthScheme ROIAM customer acquisition cost (CAC)SE & KAM headcount / training / attrition vs. targetPhysical Demands To perform this job successfully the physical demands listed are representative of those that must be met by an employee. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential performing the duties of this job the employee is regularly required to sit stand walk use hands to handle and feel reach with hands and arms talk and hear. The employee may occasionally be required to crouch. The employee may occasionally lift items as heavy as 10 lbs. Specific vision abilities may include the employees ability to see near and far distances. DISCLAIMER: The above information on this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of any employee assigned to this job. Nothing in this job description restricts managements right to assign duties and responsibilities to this job at any time.