Digital Product Manager

TheOpportunity

We are looking for an impact-drivenProduct Managerwithin our AI Products and Insightsteamto leadourNext-GenPersonalizationPlatformpoweringintelligent context-aware and highly personalizedexperiencesacrosstheclient journey.

In this role you will own the product strategy and evolution of the platform that understands client context infers intent anddeterminesthe next best actionpowering coordinated personalized experiences acrosssessions and channels.

You will work at the intersection ofPersonalization AI and platform product management shaping a foundational capability used by multiple downstream teams and products. This is an opportunity to solve deep technical product problems influence platform architecture and drive broad enterprise impact in a complex fast-evolving ecosystem.

WhatYoullDo

• Own thestrategyroadmapand deliveryforPersonalizationPlatform aligningpriorities toenterprise AI strategyclient use-cases and downstream product needs.

• Build and evolvecore platform capabilitiesincludingreal timecustomer intelligenceintelligentrecommendation systemsleveragingmodern AI/MLtechniquesand platform APIs that enable personalized experiencesacrossmultiple touchpoints.

• Establish robust guardrails and governance for personalization embedding policy controlstransparencyand responsible decisioning into platform design andoperation.

• Establish a rigorous evaluationframeworkfor platform performance includingrecommendationsqualityreliabilitylatency and system scalability and use those insights to guide continuous improvement.

• Enable downstreamexperienceteamsto build high-qualitypersonalizedexperiencesby building robust well-defined APIsservices and platform abstractions that reduce friction and accelerate development.

• Expand platform adoption by bringing personalization capabilities to new domains workflows and client touchpoints increasing enterprise-wide leverage

• Own cross-functional coordination and communicationdriving alignment across Product Engineering Data Science and dependent teams and managing complex dependencies in a fast-paced environment.

WhatWereLooking For

Experience & Background

• 35years of product management experiencewithmeaningfulexposure totechnical platformsandenterprise SaaS products.

• Experience building or scaling personalization recommendation systems ranking or decisioning platforms

• Demonstrated experience working with AI/ML-powered systems with practical understanding of model tradeoffs feature engineering evaluation frameworks and what it takes to operationalize these systems in production.

• Strong understanding of or hands-on experiencewith modern AI platform patterns such as LLMs retrieval systems embeddings pipelines or agent orchestration

• Track recordof shippingtechnicalproductsor platformsfrom zero-to-oneand scaling themthrough adoption and iteration.

• Stronganalytical andproblem-solvingskills withabilityto diagnose gaps in system behavior or output quality and translatetheminto structuredhigh impactimprovements.

• Excellent communication skills with the ability to articulate complex AI-MLand system concepts to both technical and non-technical audiences.

• Proven ability to influence cross-functional teams in a global matrixedenvironment.

Who You Are

• Genuinely curious you dig into problems because you want to understand them not just resolve them. You read broadly ask good questions and notice things others miss.

• Proactive and self-directed youdontwait for assignments. You see gapsforma point of view and move toward solutions before being asked.

• Humble and learning-orientedyourecomfortable saying I dont know and genuinely excited to learn from the people around you regardless of their title.

• Sincere about the work you care about building something meaningful not just shipping features. You take pride in craft and hold yourself to a high standard because the work matters to you not because someone is watching.

• A clear honest communicator you can articulate complex tradeoffs to technical and non-technical audiences and you default to transparency over spin.

• Driven by impact you measure your own success by whether the product gotbetterand users got more value not by how many things you launched.

• Comfort with ambiguity:youveoperatedin environments where the right answerwasntobviousand you had to develop conviction through experimentation andjudgment.

• Comfortable operating in 0-to-1 innovation environments: you can createstructurewhere little exists make pragmatic tradeoffs and drive work from early discovery throughinitiallaunch.

Why This Role

• Shape a product used by hundreds of thousands of enterprise decision-makers worldwide with direct visibility into how your work moves business outcomes.

• Work at the frontier of applied AI in enterprise rethinking how humans interact with deep institutional knowledge.

• Join a high-caliber tight-knit product team that values rigorous thinking intellectual honesty and building things that matter.

• Operate with real ownership: the team is small enough that your judgment directly shapes what gets built and senior enough that your voice is heard in strategic conversations.

• Learn and grow in an environment that invests in product management as a craft with structured development mentorship and a culture of continuous improvement.