DGM- CMT PEX

Job Title : DGM PEX - (Tech)
JD:
Drive continuous improvement through training coordination and implementation of
principles of Lean/Six Sigma in day-to-day operations
Lead hands-on application of Lean tools to eliminate waste and execute high-impact
process improvement projects in addition to mentoring and facilitation of Green Belt
projects
Analyze current situation (As-is) identify improvement opportunities and recommend
& implement measures (To-be) to re-engineer processes
Act as a Change Agent and work closely with Operation Transition Training and
Clients to optimize Quality Efficiency Cost and Customer Value in multiple client
engagements
Communicate and collaborate with internal stakeholders and customers (both at
onsite and off-shore) to understand their pain areas--working to apply their insights
to challenge and modify current approaches/ways of doing things
Work closely with Operation teams to obtain input of diverse views facilitate
generation of ideas analyze operational risks (FMEA) extend support in managing
client escalations (RCA/CAPA) and work across traditional functional boundaries to
mitigate risks and establish common goals to deliver value to the business
Design and implement KPI measures measurement systems and visual tracking
controls/dashboards to manage process performance for sustainability and
continuous improvement
Identify Automations opportunities and lead the end to end process transformation
using RPA AI/ML and GenAI
Must have:
Candidate should be BB Certified and currently handle Process Excellence or similar
Role for any domain.
Preferred:
He/ She should have done GB/BB Role for IT Sector
Technical/Coding knowledge is an added advantage
Understanding of Digital Marketing and Cloud is a plus