DevOps Engineer
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Job Summary
About This Role:
We are hiring a hands-on DevOps Engineerto manage and support production-grade cloud infrastructure for Kibos commerce platform. This role focuses on Kubernetes (EKS) Terraform and real-time production troubleshooting in a 24/7 on-call environment.
ABOUT KIBO
KIBO is a composable digital commerce platform for B2C D2C and B2B organizations who want to simplify the complexity in their businesses and deliver modern customer experiences. KIBO is the only modular modern commerce platform that supports experiences spanning B2B and B2C Commerce Order Management and Subscriptions. Companies like Ace Hardware Zwilling Jelly Belly Nivel and Honey Birdette trust Kibo to bring simplicity and sophistication to commerce operations and deliver experiences that drive value.
KIBOs cutting-edge solution is MACH Alliance Certified and has been recognized by Forrester Gartner IDC Internet Retailer and TrustRadius. KIBO has been named a leader in The Forrester Wave: Order Management Systems Q1 2025 and in the IDC MarketScape report Worldwide Enterprise Headless Digital Commerce Applications 2024 Vendor Assessment.
By joining KIBO you will be part of a team of Kibonauts all over the world in a remote-friendly environment. Whether your job is to build sell or support KIBOs commerce solutions we tackle challenges together with the approach of trust growth mindset and customer obsession. If youre seeking a unique challenge with amazing growth potential then come work with us!
WHAT YOULL DO
- Manage and operate production-grade Kubernetes clusters (EKS preferred) ensuring high availability and scalability
- Troubleshoot real-time production issues across distributed systems and microservices
- Diagnose and resolve issues such as:
- Pod failures (CrashLoopBackOff Pending OOMKilled)
- Node failures autoscaling and resource constraints
- Networking ingress and service connectivity issues
- Build maintain and debug infrastructure using Terraform (modules remote state locking drift handling)
- Implement and enhance monitoring & alerting systems using Prometheus Grafana and related tools
- Perform root cause analysis (RCA) for incidents and drive permanent fixes to improve system reliability
- Participate in a 24/7 on-call rotation owning incidents and resolving them independently
- Collaborate with engineering teams to improve system performance resilience and deployment processes
- Automate deployments infrastructure provisioning and operational workflows to reduce manual effort
- Ensure adherence to security best practices across infrastructure and deployments
WHAT YOULL NEED
- 8 Years of experience as a Developer Engineer owning and operating production Kubernetes clusters (EKS preferred) including cluster health scaling and availability
- Troubleshoot real-time production issues independently across microservices and distributed systems
- Debug and resolve critical issues such as:
- Pods stuck in CrashLoopBackOff Pending OOMKilled states
- Node failures node pressure autoscaling issues
- Service connectivity ingress and networking issues
- Investigate and fix cluster-level issues including scheduling resource constraints and misconfigurations
- Build and maintain infrastructure using Terraform including:
- Writing and modifying modules
- Managing remote state and locking
- Handling drift and failed deployments
- Design and implement reusable Terraform modules for scalable infrastructure
- Troubleshoot and resolve Terraform apply failures and infrastructure inconsistencies in production
- Monitor system health using Prometheus Grafana and logging tools and proactively identify issues
- Perform root cause analysis (RCA) for production incidents and implement long-term fixes
- Handle on-call incidents (24/7 rotation) and take full ownership until resolution
- Work closely with development teams to improve system reliability performance and scalability
- Automate operational tasks and improve deployment and infrastructure processes
- Ensure security best practices across infrastructure networking and access controls .
KIBO PERKS
Flexible schedule and hybrid work setting
Paid company holidays and global volunteer holiday
Generous health wellness benefits and time away programs
Commitment to individual growth and development and opportunity for internal mobility
Passionate high-achieving teammates excited to help you succeed and learn
Company-sponsored events and other activities
At Kibo we celebrate and support all differences. Kibo is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital disability and veteran status.
Required Experience:
IC
About Company
ABOUT THIS ROLE As a Software Engineer (AI Automation), you will join a focused team building AI-powered automation tools across KIBO’s business operations. Reporting directly to the Director of AI Automation, you will work closely with teams across
