DevOps Engineer, Production Support, CICD & Cloud Operations

We are seeking a skilled and proactive DevOps Engineer with 47 years of experience to support and enhance the delivery reliability security and operational excellence of multiple enterprise applications within Cronos area. The role involves managing deployments production support monitoring infrastructure automation security compliance disaster recovery readiness and continuous improvement of DevOps processes across regulated environments.

Key Responsibilities
Work as the 1st level of support for all user queries and issues in Production for Cronos applications such as CIRP REQ RPDM eClinRO ePRO etc.
Manage and execute application deployments to UAT and Production environments for platforms such as CIRP REQ RPDM eClinRO ePRO etc. ensuring adherence to approval and change management processes.
Own and manage ServiceNow change requests including change planning tracking execution documentation EIQ/AIQ activities and audit readiness.
Monitor application and infrastructure health through proactive monitoring API health checks response-time analysis log collection and troubleshooting across production environments.
Perform infrastructure administration and upgrades including networking VPN tunnels certificates CIDR management and cloud/on-premises connectivity in accordance with organizational standards.
Independently execute releases and environment management activities while ensuring compliance with SDLC validation and regulatory requirements.
Support validation and compliance activities by collecting and maintaining documentation required for validation packages and audit reviews.
Manage backup recovery and disaster recovery processes including periodic validation of backups active-active/active-passive failover testing and DR simulation exercises.
Administer operating system and security patching activities including firewall management and hardening (e.g. FortiGate or equivalent enterprise firewalls).
Provision and maintain new application environments (Dev/Test/UAT/Prod) and ensure consistency through automation and infrastructure standardization.
Provide L1/L2 operational support for production incidents including application outages access issues deployment failures and infrastructure-related problems.

Additional Responsibilities:
Design implement and maintain Infrastructure as Code (IaC) solutions using tools such as Terraform CloudFormation or equivalent automation frameworks.
Build and optimize CI/CD pipelines to reduce deployment duration improve release reliability and increase deployment automation.
Drive migration and adoption of enterprise DevOps toolchains including GitLab SonarQube Jira artifact repositories and automated quality gates.

Required Skills & Experience:
35 years of experience in DevOps Release Engineering Site Reliability Engineering or Infrastructure Operations.
Hands-on experience with CI/CD pipelines deployment automation.
Experience with GitLab SonarQube Jira and ServiceNow.
Knowledge of Linux/Windows server administration and OS patch management.
Experience with cloud platforms (AWS and Azure).
Understanding of networking concepts firewalls VPNs DNS load balancers and SSL certificates.
Experience with monitoring and logging tools such as Datadog Splunk ELK CloudWatch or equivalent.
Knowledge of backup disaster recovery high-availability architectures and business continuity planning.
Scripting skills in PowerShell Bash Python or similar languages.
Familiarity with regulated environments (GxP validation audit compliance) is highly desirable.

Preferred Qualifications:
Experience supporting healthcare life sciences or regulated enterprise applications.
Certifications in AWS Azure Kubernetes Terraform or DevOps-related disciplines.
Knowledge of containerization technologies.
Strong troubleshooting communication and cross-functional collaboration skills.
Knowledge of release management process.

IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements misrepresentations or material omissions during the recruitment process will result in immediate disqualification of your application or termination of employment if discovered later in accordance with applicable law. We appreciate your honesty and professionalism.