Desktop Engineer
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
- Key Responsibilities:
Technical Support: - Respond to incoming IT service requests via phone email or ticketing systems.
- Provide basic troubleshooting for hardware software and network connectivity issues.
- Install configure and maintain desktops laptops printers and other peripherals.
Issue Resolution: - Diagnose and resolve common operating system (Windows/MacOS/Linux) and software application issues.
- Assist users with password resets account unlocks and other access-related queries.
- Escalate unresolved issues to higher-level support (L2/L3) while maintaining documentation.
- Documentation:
- Log incidents solutions and updates in the ticketing system.
- Create and maintain support documentation and knowledge base articles.
- System Maintenance:
- Perform routine system updates patches and antivirus management.
- Monitor and maintain equipment inventory including tracking assets.
- User Training & Support:
- Provide guidance and training on basic IT processes and system usage.
- Support onboarding by setting up workstations for new hires.
Required Skills:
Required Skills & Qualifications Bachelors degree in Information Technology Computer Science or related field (or equivalent experience) 13 years of experience in IT project coordination or project support Basic understanding of IT systems software development or infrastructure Familiarity with project management tools Strong organizational and time-management skills Excellent written and verbal communication skills Ability to work with cross-functional teams Preferred Qualifications Experience working in enterprise or multi-project environments Key Competencies Attention to detail Problem-solving skills Stakeholder coordination Documentation and reporting Ability to manage multiple priorities Reporting To IT Project Manager
