Deskside Technician,Sr

• Supporting IT equipment in large corporate environment
• Desktop/laptop tech support (Mac and PC)
• Windows 7/10 operating systems
• Support mobile devices printers scanners wireless VPN etc.
• IMAC Support - IT equipment Install/Move/Add/Change
• Maintain repairs spare parts and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the clients ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup restoration and migration of user data
• Smart Hands support with networking server and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate KB articles
• Ability to work on-call and other after-hours support needs
• May provide Executive support
• Various other tasks associated with deskside services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned

• Experience supporting Mac OS Windows OS Microsoft Office Smart Phones AV Conferencing Systems Printers and PC hardware
• Able to uphold a positive attitude at all times even under stressful conditions
• Experience supporting remote facilities and users
• Excellent verbal and written communication skills
• High level of professionalism and strong personal interaction skills
• Ability to perform in-depth research and troubleshooting for complex technical issues
• Ability to prioritize and complete all work tasks with minimal supervision
• Ability to walk bend stand for long hours and lift equipment up to 50 pounds
• Ability and willingness to learn new technologies
• High School Diploma (required)
• Deskside / Desktop / End User Computer experience ideally in a corporate environment
• Proven ability to handle challenging rapid-response user support
• Proven ability to balance prioritize and organize multiple tasks

• A Certification
• Microsoft Certified Professional (MCP)
• ITIL Foundations
• Lean Six Sigma

• Work with brilliant minds often within a global capacity;
• Comprehensive Benefits package that includes 401(k) paid time off tuition reimbursement medical dental and vision insurance and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University and other virtual trainingas well.

• Brazilian and privately owned company;
• Agility flexibility and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making;

Position performing client-site servicing repair and/or installation of company product(s). This job may include any aspect of product field support including system hardware and software and systems networking. Developed specialized skill or is multi skilled through formal traing and considerable work experience. Works on assignments that are complex in nature and recognizes the need for occasional deviation from the accepted practice. Attendance and schedule adherence are requirements of this position.

Job Responsibilities

• Providing hardware/software support services to onsite client including break/fix.
• Implementing virus detection and eradication procedures.
• Diagnosing end-user system failures and implement repair solutions.
• Diagnosing printer and other peripheral devise failures and implement repair solutions.
• Troubleshooting network devices in order to ensure connectivity from the PC to the Network.
• Providing installation and upgrading services of hardware and software.
• Configuration and troubleshooting of phones and other mobile devices tablets and PDAs.

Setup and troubleshooting audio/video equipment such as projectors and video conference equipm

Qualifications & Job Skills

High school diploma or equivalent required. Typically requires a minimum of 5-7 years of related experience.

• Knowledge of multiple manufacturers and operating systems.
• Excellent troubleshooting capability.
• Ability to work in a team environment as well as independently.
• Ability to communicate technical information -technical audiences.
• Excellent verbal and written communication skills.
• Ability to complete assignments with no supervision.
• Ability to search internally/externally for support information.
• Customer-oriented attitude.
• Ability to travel locally and in-state to support other sites if applicable.
• Valid drivers license and proof of auto insurance if travel is required.
• Attendance and schedule adherence are requirements of this position.
• This position includes continuous walking bending and lifting equipment sometimes up t50 pounds and engaging in labor related duties of connecting computer equipment.
• Knows and applies fundamental concepts practices and procedures of particular field of specialization.
• May develop advanced skills using tools and equipment appropriate for the position or specialization.
• Using established procedures and working under immediate supervision performs assigned tasks.
• Work is routine and instructions are usually detailed.
• Resolves routine questions and problems and refers more complex issues to higher levels.

Required Experience:

Senior IC