Deputy Manager Transactional Quality Pune Magarpatta City REF112987S

Deliver Next-Gen Shared Services Quality Organization by consistently Raising-the-bar on service-delivery standards & enable low-risk & zero-surprises BAUDrive & conduct audit compliance robust root cause remediation plans ensuring adherence to contractually binding audit targetsDeliver sampling and stratification strategy based on Compliance checks Financial processes (volume & Value mix) Errors Customer priorities & Agent performanceEnsure continued calibration to the quality frameworkResponsible for driving performance to meet all Quality metrics including SLA baselining predictive SLA monitoring & reportingFacilitate Kaizen initiatives within the teamAccountable for customer complaint resolution processEnsure Process documentation & sign off as per ISO standards & WNS Quality Assurance PlaybookResponsible for timely & accurate reporting updates and business insightsFoster a spirit of continuous learning & collaboration across teams career development coaching & mentoring

Qualifications :

Graduate / Post GraduateOverall work experience of minimum 5-6yrs.;

minimum 4-5 yrs. experience in Quality

Lean Six sigma Yellow/Green belt certified OR good understanding of Lean Six sigma concepts RCA / QC tools & mechanisms

Excellent Communication skills - written & verbalWorking knowledge of Excel & PowerPoint

Should have analytical bent of mind

Strong work ethic with a will-to-win attitude demonstrates personal excellence lives the growth mindset

Remote Work :

No

Employment Type :

Full-time