Deputy Manager TCS (Warranty)

JOB PURPOSE

Reclaim warranty expense from suppliers-based liability ratio additionally continuously work on improving the liability ratio in Nissans favor by collecting concern parts from market and establish root cause for the concern phenomenon

PRINCIPLE ACCOUNTABILITIES

Approved/rejected 8D warranty parts analysis reports

• Review supplier submitted 8D warranty parts analysis reports (WPAR) according to Nissan standard report requirement.
• Approve or reject report based on content of 8D WPAR vs Nissan standard
• Provide detailed response to supplier if report is to be rejected

REGION coverage: AMIEO (Africa/India/Europe only)

Claim Analysis & Supplier Chargeback Reporting

Improve supplier chargeback recovery ratio

• Data analysis of all warranty claims to understand recharge per vehicle/supplier/PFP
• Data analysis of top value contributing PFP to seek opportunities to increase SCB identifying target items
• Study countermeasure details & history
• Benchmark best practices from NSC globally
• Reporting of warranty SCB KPI on monthly basis to management.

REGION coverage: IND

Claim Analysis (GWS Vs NICBS)
Gap Should not be more than è 5% Monthly Monitor & Report.

• Monthly analyze the no. of claims payment
• Validate the claims in NICBS
• Check the GAP & investigate reason & report to IS/IT or NML
• Check Wrong Claims Wrong Suppliers Plant Specific Claims & correct/Assigned.

REGION coverage: IND

Month begin & Month end activity management (End to End Activity)

Monthly Activity (2 times Process)
Objection Management à between 2 Process.

• Exchange Rate update/ Email Setting in System. & IS/IT Communication
• Supplier IDs update
• New liability rate update based on latest agreement
• Claim objection management release/hold

MAJOR CHALLENGES

escribe the major challenges you face in carrying out your job and what you do in order to overcome them.

Deep data analysis and standardization of supplier warranty claim data

Different warranty conditions for different markets

KEY INTERACTIONS

Who (internal/external) does this position interact with on a regular basis to perform this role How often and for what purpose

Internal

External

• AMIEO TCS
• NML CC0
• NMIPL
• ISIT team
• NSC RBU Dealers
• External Auditor

DIMENSIONS

KPIs:

WPAR response time

WPAR coding application

Chargeback Ratio & Amount Recovery

Claim Analysis

Begin & Month End Activity Management

Diploma / BE - Mechanical Automobile or equivalent with 8-10 years of experience

Hands on experience (6 Yrs) supplier recovery

Hands on experience in Parts Quality Assurance in OEM or Supplier

Sound experience on Data Analytics and solution generation

Must have advanced level skill on Microsoft Office Excel word PowerPoint

Should have good understanding on dealer/Vendor warranty process and dealer management system

Good know how of Microsoft office to prepare management presentations.

Good interpersonal skills for interaction with various stake holders

Good logical thinking