Enter a job title or keyword
Deputy Manager Education Loan
Job Location:
Monthly Salary:
Posted:
17 October 2026 (4 days ago)
Posted:
Application Deadline:
14 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
| Job Purpose | Acquire and convert eligible Education Loan customers through compliant counselling disciplined funnel management complete documentation coordinated fulfilment and active ownership of portfolio quality. |
| Duties and Responsibilities | Generate and manage leads from direct referral consultant institution and partner channels. Counsel students and co-applicants on course country institution funding requirement repayment construct and documentation. Capture complete application data customer consent and source attribution in approved systems. Collect and validate admission academic KYC income banking and collateral documents before login. Coordinate with Credit Operations Verification and partners to resolve queries and progress files within agreed service levels. Track the lead-to-login login-to-sanction and sanction-to-disbursement funnel and record lost reasons and corrective actions. Communicate sanction terms conditions and pending requirements accurately to customers. Maintain compliant selling customer confidentiality audit trails and approved communication standards. Support portfolio quality through appropriate sourcing fraud vigilance and early issue escalation. Support portfolio quality and X-bucket management through pre-due and pre-bounce customer engagement timely repayment reminders follow-up on assigned overdue cases and escalation to the Sales Manager and Collections team. Execute assigned activities directly and maintain accurate system records. Escalate customer documentation fraud or repayment concerns promptly. |
| Key Decisions / Dimensions | Decision rights Make day-to-day sales and customer-management decisions within approved policy process pricing and delegated authority. Prioritise and allocate customer follow-ups including portfolio-quality and X-bucket actions within the assigned scope. Escalate policy deviations material customer impact fraud indicators persistent overdue cases and unresolved dependencies. Commercial hiring and budget authorities are to be defined in the approved delegation matrix. Key interactions InternalSales Product Credit/Underwriting Risk Operations RCU/Fraud Control Collections Compliance Finance Technology HR and COE. ExternalStudents co-applicants universities education consultants DSAs referral partners and other approved service providers. |
| Major Challenges | Balancing growth customer experience turnaround time and portfolio quality. Managing incomplete or inconsistent customer academic and financial information. Driving timely customer engagement for pre-due pre-bounce and overdue cases while following approved conduct standards. Coordinating Sales Collections Credit Risk and Operations to address X-bucket and early-delinquency issues. |
| Required Qualifications and Experience | Graduate. Relevant customer-facing lending or financial-services experience preferred. Critical skills and knowledge Education Loan customer counselling Sales execution and relationship management Portfolio-quality and X-bucket management awareness Customer repayment engagement and early-delinquency follow-up Understanding of academic income and KYC documents CRM/LOS usage and MIS discipline Communication negotiation and customer orientation Compliance fraud and customer-conduct awareness Excel presentation and business MIS capability High standards of integrity and customer confidentiality |
Required Experience:
Manager
About Company
Bajaj Finserv is India’s most diversified non-banking finance company. Visit the website to learn about our products. Get instant approval on loans, shop on EMIs, make an investment, get insurance and pay your bills.
