Delivery Manager Digital and Cloud Engagements

Required Skills:

Position: Delivery Manager for Digital and Cloud Engagements Shift Timings: 3.00AM - 12.00PM PST (US Pacific Time) Location: Chennai - Hybrid About the Role: We are looking for an experienced Delivery Manager to lead multiple client engagements across cloud infrastructure DevOps transformation and IT Service Management. You will be the primary point of accountability for delivery of quality timelines budget and client satisfaction. You will work closely with architects engineering teams and client stakeholders to turn business goals into reliable scalable outcomes. Key Responsibilities: Delivery & Program Management Own end-to-end delivery of cloud DevOps and ITSM programs from SOW through go-live and steady-state support Plan track and manage scope schedule budget risks and dependencies across multiple concurrent projects Run governance cadences such as status reviews steering committees and QBRs with client leadership Make sure delivery follows agreed SLAs KPIs and contractual commitments Cloud & DevOps Oversight Lead delivery of cloud migration modernization and Infrastructure-as-Code initiatives on AWS Azure and/or GCP Drive adoption of CI/CD pipelines automation containerization and observability practices Partner with architects to validate solution designs estimates and technical approach Promote DevSecOps FinOps and cloud cost-optimization practices ITSM & Operations Oversee ITSM implementations and managed services including Incident Problem Change Request and Knowledge Management Align service operations with ITIL best practices and drive continuous service improvement Manage escalations major incidents and root-cause reviews with clear client communication People & Client Leadership Lead and mentor onshore and offshore delivery teams; manage resourcing and utilization Build trusted relationships with client stakeholders and identify opportunities for account growth Support pre-sales with solutioning estimation SOW preparation and proposals Required Qualifications 10 years in IT delivery or program management including 5 years in cloud and DevOps environments Hands-on understanding of at least one major cloud platform (AWS preferred; Azure/GCP a plus) Working knowledge of DevOps tooling such as Terraform/CloudFormation Jenkins/GitHub Actions/Azure DevOps Docker and Kubernetes Strong experience with ITSM platforms (ServiceNow Jira Service Management or Ticketing systems) and ITIL processes Proven track record managing fixed-bid and T&M engagements with distributed teams Excellent communication stakeholder management and executive presentation skills Preferred Qualifications Certifications: PMP PRINCE2 ITIL v4 SAFe/CSM AWS/Azure certifications Experience in a consulting or professional services environment Familiarity with FinOps SRE practices and managed services delivery models Exposure to enterprise applications such as Salesforce or ERP integrations

Required Education:

Any Degree