Delivery Lead Delivery Manager

Key Responsibilities

• Lead and manage 12 Scrum teams comprising approximately 1214 members per team.
• Own end-to-end delivery ensuring commitments are met within agreed scope timelines and quality standards.
• Drive strict adherence to SAFe practices and governance including PI Planning PI Objectives Iteration Planning System Demos Inspect & Adapt and other ART ceremonies.
• Work closely with Product Management Product Owners Scrum Masters Architects QA and other stakeholders to ensure smooth execution.
• Track delivery progress dependencies risks issues and impediments ensuring timely resolution and escalation.
• Ensure effective capacity planning iteration execution backlog readiness prioritization and release planning.
• Maintain strong delivery metrics and provide regular status reporting to Deloitte leadership.
• Proactively identify delivery risks and establish mitigation plans.
• Drive continuous improvement in team productivity quality predictability and Agile maturity.
• Ensure compliance with defined processes governance standards SDLC controls and quality practices.
• Facilitate effective communication across multiple teams and stakeholders in a complex enterprise environment.
• Support resource planning team performance management mentoring and people development.
• Act as the primary delivery point of contact for senior client stakeholders.

Incident Change & Service Management

• Own and coordinate Incident Management ensuring timely triage resolution escalation and stakeholder communication for production incidents.
• Drive Root Cause Analysis (RCA) and corrective/preventive actions for major and recurring incidents.
• Ensure adherence to defined SLAs operational KPIs and service management processes.
• Coordinate Change Management activities ensuring changes are properly assessed planned approved communicated and implemented with minimal business disruption.
• Manage release and production-change coordination across development QA infrastructure and business teams.
• Establish and monitor effective Service Management practices covering incidents problems changes releases and operational readiness.
• Ensure production support and operational issues are appropriately prioritized tracked and communicated to stakeholders.
• Participate in Major Incident Management and provide clear timely communication to senior stakeholders until resolution.
• Identify recurring operational issues and drive initiatives to improve system stability service quality and operational efficiency.

Required Skills & Experience

• 1012 years of experiencein software/product delivery project management or delivery leadership.
• Proven experience managing multiple Scrum teams in a scaled Agile environment.
• Strong hands-on experience with SAFe and demonstrated understanding of SAFe principles and practices.
• Strong understanding of Agile/Scrum SDLC release management dependency management and delivery governance.
• Experience with Incident Change Release and Service Management processes.
• Strong stakeholder management and communication skills with experience working directly with senior leadership/client stakeholders.
• Strong analytical problem-solving planning and risk-management capabilities.
• Ability to operate effectively in a process-driven and highly governed enterprise environment.
• Experience working with distributed/cross-functional teams.
• Strong leadership skills with the ability to motivate teams while maintaining accountability for delivery.

Preferred

• Experience in Financial Services / Financial Audit / Audit Technology domain.
• Experience working with large global organizations or enterprise clients.
• SAFe certificationsuch as SAFe Agilist SAFe Scrum Master or SAFe Practice Consultant is preferred.
• ITIL / Service Management certification or experience is a plus.
• Experience with Jira Confluence Azure DevOps ServiceNow or equivalent delivery/service management platforms.

Required Experience:

Manager