Delivery Head BFSI

About the Client:

A global IT MNC

Role: Delivery Head BFSI

Location: Chennai

Role Summary:

Seeking a Delivery Manager to lead and optimize key client engagements. The ideal candidate will possess extensive experience in Agile project delivery client management P&L oversight and people leadership.

Key Responsibilities:

1. Delivery Management: Oversee the end-to-end delivery of Application Development Maintenance and Support projects using Agile methodologies in an onsite-offshore model.
2. Client Engagement: Cultivate and maintain strong relationships with key clients ensuring their needs are met and expectations exceeded.
3. P&L Management: Manage the Profit & Loss for sizable accounts including revenue targets exceeding $20 million USD independently.
4. Account Oversight: Provide 360-degree management for sizable client accounts leveraging strong financial acumen and cost management strategies.
5. Agile Transformation: Drive the transformation of large-scale programs from Waterfall to Agile methodologies ensuring seamless integration and execution.
6. Service Line Collaboration: Work closely with service line managers and SPOCs to develop solutions and enhance the business pipeline.
7. Customer Needs Assessment: Identify and analyze customer needs using feedback to refine and improve service delivery.
8. Team Leadership: Lead the service delivery team manage conflicts and ensure efficient execution of processes and tasks.
9. Continuous Improvement: Implement Continuous Improvement Programs focused on enhancing service delivery and reducing costs while maintaining customer satisfaction.
10. Financial Oversight: Manage budgets effectively identifying opportunities for cost reduction without compromising quality.

Qualifications:

• 18 years of experience in delivery management with at least 5 years in project and program management in relevant domains.
• Proven track record in managing large-scale projects with a focus on Agile methodologies.
• Strong experience in Core Banking Solutions.
• Experience with both Time & Materials (T&M) and Fixed Price projects.
• Excellent organizational skills with the ability to meet deadlines and manage multiple accounts.
• Strong interpersonal skills to maintain positive relationships with clients and stakeholders.