Dealer Lead

Process Assessment: Provide continuous feedback to Head Office (HO) on customer and business-related processes and dealership standards; assess the adequacy and effectiveness of the Process for Result.

Dealership Coaching: Coach the dealership team to seamlessly implement processes and carry out PDCA cycles to achieve sustained business results.

Capability Building: Identify performance and competency gaps in the dealership sales team and deploy targeted training. Ensure skill-matrix-based training is provided for key dealership roles (including FDE DSE DSM DSPOC and ADBDM).

Audit Culture: Execute rigorous self-audit processes at the dealership level and cultivate a proactive self-audit culture.

Review Cadence Support: Support DOEs (Dealer Operation Excellence leads) in executing review cadence events such as dealer cluster forums for cross-learning and the reviewing/grooming of new underperforming or weak dealers. Enable horizontal deployment of best practices across clusters.

Digital Governance: Ensure strict adherence to digital tools and dashboards integrating digital platform outputs directly into the daily governance routines at the dealership.

Culture Initiatives: Drive and support $5textS$ and TPM (Total Productive Maintenance) culture initiatives at selected dealerships.