Database Administrator I

Hi Im Arpana D.R your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

At CSG we choose to see beyond a resume paper. We put your story perspective background and what you have to offer first. While the traditional approach works for some many miss out on fantastic talent like yourself and we refuse to make that mistake. Instead we believe that by channelling the power of all we make ordinary customer and employee experiences extraordinary. This is your opportunity to join one of our high-performing teams and gain real experience in the software industry. We pride ourselves on a recruitment process that is inclusive and allows our applicants multiple opportunities to shine.

Job Description

The Database Administrator - I (DBA- I) is responsible for administering monitoring and supporting enterprise Microsoft SQL Server environments across production and nonproduction systems. This role focuses on operational stability performance security and availability of databases supporting businesscritical applications.

A DBA I works independently on standard DBA activities participates in production incidents and change management and collaborates closely with application infrastructure and security teams to ensure database services meet availability compliance and performance expectation

You will be aDatabase Administrator- Iwithin theOPS-GLOBAL OPS CENTER team.

• You will administer and support Microsoft SQL Server instances across development staging and production environments
• You will provide 247 oncall production support as part of a rotating DBA schedule
• You will troubleshoot and resolve database issues including performance degradation blocking deadlocks connectivity issues and failed jobs
• You will maintain and monitor standard SQL maintenance jobs (integrity checks index maintenance statistics updates)
• You will manage database access using rolebased access control and Active Directory groups
• You will enforce leastprivilege access and review elevated permissions
• You will support security audits vulnerability remediation and asset compliance requirements
• You will assist in implementing & password rotation processes
• You will monitor database health using enterprise monitoring tools (e.g. SCOM SolarWinds DPA)
• You will analyze space issues Data & Log file full issues tempdb usage and resource consumption
• You will proactively identify and remediate performance bottlenecks
• You will support SQL Server patching activities under approved maintenance windows
• You will perform controlled changes to meet operational and security requirements
• You will work closely with application infrastructure and storage teams during incidents and changes
• You will maintain accurate documentation for configurations procedures and incidents
• You will escalate complex issues appropriately and support root cause analysis efforts

Is this opportunity right for you We are looking for candidates who have:

• A bachelors degree in computer science Computer Information Systems or a related discipline.
• 25 years of experience in database administration or production support roles Strong experience with Microsoft SQL Server (2016/2019/2022) administration.
• Hands-on knowledge of Always on AGs backups restores SQL replication performance tuning and troubleshooting.
• Experience with production support patching cycles CRQ-driven changes and on-call rotations.
• Experience with SQL Server Agent jobs alerts and monitoring tools
• Familiarity with monitoring tools SSMS and SQL alerting frameworks.
• Solid understanding of:
• Backup & recovery strategies
• Monitoring and support ad hoc production issues
• Transactions locking and blocking
• High availability and disaster recovery concepts
• Understanding of ITIL processes incident/change management and audit-driven environments.

CSGer Perks & Benefits:

• Work from Home in-office or hybrid
• Employee Belonging Groups
• Healthcare: Dental Medical and Vision
• Paid Vacation Volunteer and Holiday Time Off
• And so much more!

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process please call us at 1 or email us at CSG provides accommodations for persons with disabilities in employment including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others whether theyre colleagues or customers. When our employees set their minds to something great things happen.

Integrity: Do whats right for our customers and our people while being authentic. We treat everyone with trust and respectthats just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences making it easier for people and businesses to connect with use and pay for the services they value most. For over 40 years CSGs technologies and people have helped some of the worlds most recognizable brands solve their toughest business challenges and evolve to meet the demands of todays digital economy.

By channeling the power of all we make ordinary customer and employee experiences extraordinary. Our people CSGers are fearlessly committed and connected high on integrity and low on ego making us the easiest company to do business with and the best place to work. We power a culture of integrity innovation and impact across our locations representing the most authentic version of ourselves to build a better future together. Thats just who we are. Learn more about CSG Inclusion & Impact here.