Data Product Fulfillment Associate

Req number:

Employment type:

Worksite flexibility:

Who we are

CAI is a global services firm with over 9000 associates worldwide and a yearly revenue of $1.3 billion. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients colleagues and communities. As a privately held company we have the freedom and focus to do what is rightwhatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are looking for a Data Product Fulfillment Associate to process customer data product assignments and support fulfillment operations. This position will be full-time and remote.

What Youll Do

• Manually provision and assign customers to their entitled data products following defined processes and guidelines

• Accurately process fulfillment requests in a timely manner adhering to SLAs

• Validate customer entitlement data for completeness and accuracy before processing

• Log and track all fulfillment activity using internal tools or spreadsheets

• Communicate any discrepancies errors or blockers to the Team Lead promptly

• Participate in onboarding training prior to the July 6th go-live date

• Support process improvement efforts by documenting recurring issues or inefficiencies

What Youll Need

Required:

• 13 years of experience in data entry operations BPO or back-office processing roles

• Strong attention to detail and a high degree of accuracy

• Comfortable working with internal systems portals or admin consoles (training will be provided)

• Proficiency in Microsoft Excel or Google Sheets

• Good written and verbal communication skills in English

• Ability to work independently and meet productivity targets

Preferred:

• Experience in SaaS data services or technology companies

• Familiarity with customer entitlement or subscription management concepts

• Prior experience in a ramp-up or go-live support role

Physical Demands

• Ability to safely and successfully perform the essential job functions

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings etc.

• Ability to conduct repetitive tasks on a computer utilizing a mouse keyboard and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employment selection process please direct your inquiries to or (888).