Data Analytics & Quality Specialist
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Job Summary
At SITA we keep airports moving airlines flying smoothly and borders open. Our technology and communication innovations power the success of the global air travel industry.
Youll find us in 95% of international airports working closely with over 2500 transportation and government clients. Each partnership brings unique challenges and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We dont just move the world forward-were proud to be recognized as a Great Place to Work by 79% of our employees and certified in most of our growing locations. Here we feel empowered supported and inspired to grow.
Are you ready to love your job
The adventure begins right here with you at SITA.
As an Analyst Quality & Service Improvement you will support SITAs service improvement priorities by turning ITSM quality customer and operational data into clear insights reliable dashboards and actionable improvement recommendations. This role sits at the intersection of reporting data analysis audit and quality improvement. You will help define KPIs improve data accuracy and consistency conduct data-quality and ITSM reviews and support corrective actions through to closure. Success in this role means creating trusted reporting identifying trends and risks early and enabling better decisions for service performance and continuous improvement.
KEY RESPONSIBILITIES
Analyse ITSM quality customer and operational data.
Develop Power BI and Excel reports and dashboards.
Use Python and R to identify trends risks and anomalies.
Monitor and improve data accuracy and consistency.
Define KPIs data sources and reporting requirements.
Conduct ITSM audits and data-quality reviews.
Identify gaps and recommend improvement actions.
Track audit findings and corrective actions to closure.
Experience
12 years of experience in data analysis data quality quality assurance service improvement IT service management knowledge management.
Experience developing reports dashboards and management insights using Power BI Excel or similar tools.
Practical knowledge of ITIL practices and ITSM processes.
Knowledge and Technical Skills
Proficiency in Excel and Power BI for data analysis reporting and dashboard development.
Working knowledge of Python and R for data cleaning analysis visualisation and automation.
Basic knowledge of HTML and Microsoft 365 tools including SharePoint and Teams.
Understanding of data analysis data quality statistical methods and trend identification.
Ability to identify inaccurate incomplete duplicated or inconsistent data.
Understanding of ITIL practices ITSM operations and continuous service improvement.
Knowledge of AI automation networks and application support is an advantage.
Functional Skills
Reporting and data analysis
Data quality and assurance
Audit and compliance management
KPI and performance measurement
Process and service improvement
Root-cause and trend analysis
Problem-solving and critical thinking
Project and action management
Stakeholder management
Communication and presentation
Teamwork adaptability and attention to detail
Education and Qualifications
University degree or diploma in Data Science Data Analytics Computer Science Information Technology Engineering Business Analytics Statistics or a related discipline.
Certification or training in Microsoft Power BI Excel Python R SQL data analytics or data visualisation is an advantage.
ITIL certification
Lean Six Sigma Quality Management or Service Management certification is an advantage.
Were all about diversity. We operate in 200 countries and speak 60 different languages and cultures. Were really proud of our inclusive environment. Our offices are comfortable and fun places to work and we make sure you get to work from home too. Find out what its like to join our team and take a step closer to your best life ever.
Flex Week: Work from home up to 2 days/week (depending on your teams needs)
Flex Day: Make your workday suit your life and plans.
Flex-Location: Take up to 30 days a year to work from any location in the world.
Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP) for you and your dependents 24/7 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
Professional Development: At SITA we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning Microsofts Enterprise Skills Initiative and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling Harvard Business Publishing for people leadership Stanford for strategic development and many others we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.
Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse support of our Employment Equity Program we encourage women aboriginal people members of visible minorities and/or persons with disabilities to apply and self-identify in the application process.
Required Experience:
IC
About Company
At SITA we lead one of the most exciting and advanced industries in the world. With us, there are no limits for people looking to explore the edges of possibility and beyond. We are the world’s leading specialist in air transport communications and information technology. Around the ... View more
