D365 Senior Support Engineer- Customer Engagement (Managed Services)

Role:
As a Senior Support Engineer youll be part of our AI and Business Solutions division leveraging your experience supporting Dynamics CE to ensure delivery of high-quality support and solutions to our D365 CE customers. Specialising in D365 Customer Engagement (CE) and the associated suite of integrated CRM related applications you will focus on delivering support solutions and initiatives to a customer base that has a wide and varied range of D365 solutions to engage with.

Responsibilities:

• Provide end-to-end support for customer issues related to the Microsoft Dynamics 365 Customer Engagement (CE) suite of applications and the Power Platform.
• Analyse issues troubleshoot problems and define solutions that best meet customer requirements and business objectives.
• Identify diagnose and resolve D365 CE issues in collaboration with internal teams peers and Microsoft support.
• Act as a subject matter expert by providing guidance to colleagues on best practices capabilities and functionalities within the D365 CE ecosystem and Power Platform.
• Work closely with customers and internal stakeholders to understand business processes and recommend system enhancements or modifications to improve efficiency and effectiveness.
• Participate in the review and implementation of system updates and releases ensuring smooth transitions with minimal impact to business operations.
• Deliver a high standard of customer service and maintain a professional approach to ensure successful service delivery and customer satisfaction.
• Support service readiness activities and provide operational assistance ahead of solution go-live.
• Proactively identify opportunities to optimise enhance and expand customers Dynamics 365 CE solutions.
• Collaborate effectively with Technical Leads Consultants Service Delivery Managers and cross-functional teams to deliver high-quality support and continuous improvement initiatives.

Qualifications :

Were seeking a passionate team player with the following qualifications:

• Proven experience providing support for Dynamics CE implementations;
• Solid D365 CE Support experience across the suite of CE applications extending to all or at least a blend of the following applications within the CE suite:
  • Dynamics 365 Sales
  • Dynamics 365 Marketing
  • Dynamics 365 Customer Service
  • Dynamics 365 Field Service
  • Project Service Automation
• Comfortable navigating the Power Platform and experience troubleshooting and supporting;

• Power Automate.
• Power Apps

• Experience supporting continual enhancement of Dynamics CE implementations and working to the Microsoft update/release cadence.
• An excellent troubleshooter and problem solver
• Experience of working at a Microsoft partner

Additional Information :

We dont believe hiring is a tick box exercise so if you feel that you dont match the job description 100% but would still be a great fit for role please get in touch.

At Telefónica Tech we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger.
 
Be yourself with us and feel that you belong. 

We welcome applicants from all backgrounds and identities regardless of age disability gender reassignment marital or civil partnership status pregnancy or maternity race religion or belief sex and sexual orientation. 
 
We are also committed to equity accessible hiring practices and creating an inclusive culture through many means including TogetHer (Womens network) and our Employee Resource Groups which include Diversity and Inclusion Telefónica Tech Pride Neurodiversity ELEVATE (African and Caribbean heritage network) and Sustainability.

 We dont believe hiring is a tick box exercise so if you feel that you dont match the job description 100% but would still be a great fit for role please get in touch. 

Remote Work :

No

Employment Type :

Full-time