D365 CE Technical Lead

Who is

a global Microsoft partner specializes in delivering AI-powered cloud-based solutions tailored for service-centric organizations such as architecture and engineering legal consulting software services accounting and homebuilding. We help over 800000 Microsoft Dynamics users across 80 countries to deliver operational excellence and financial performance for their organizations. An 11-time winner of the coveted Microsoft Dynamics Partner of the Year Award is also a part of Microsofts elite Inner Circle. Established in 1990 we are now a 1000 member strong global organization with a presence in 25 countries.

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Why choose

Open flexible vibrant collaborative and diverse these are just some of the terms that our employees use to describe the culture at . We believe and encourage innovative and dynamic thinking. Our culture and values give us the extra edge to help us scale greater heights.

Led by our Core Values: Agile Capable and Committed which form an integral part of who we are we constantly strive to provide an inclusive work environment. Our employees come from varied cultural and social backgrounds and we strive each day to work towards making a great place to work.

Values of

• Contribute towards a working environment that represents one where everyone is seen as an equal and equality and diversity is championed.
• Interact with a wide variety of colleagues customers and stakeholders at all levels with respect courtesy and professionalism.
• Come as you are make work fun & others successful and foster an always learning mentality.

About the Role

We offer a career with growth opportunities in a dynamic collaborative and supportive organization. We also have a strong and ethical working culture. If youd to work with a team that is passionate about their work while also having a good sense of fun you might have just found what you are looking for!

is looking for a motivated and skilled D365 Customer Engagement (CE) Technical Consultant to join our dynamic consulting team in India! In this role you will build robust CE solutions while leveraging cutting-edge AI capabilities to drive intelligent business outcomes.

Job Description

• Customize and configure the D365 CE platform using various tools and technologies including but not limited to Power Apps Power Automate Power BI and Copilot Studio.
• Design develop and deploy custom solutions plugins custom workflows and integrations using the D365 CE SDK C# JavaScript and other relevant programming languages.
• Design and implement AI-driven features within the Power Platform ecosystem utilizing AI Builder Microsoft Copilot integrations and Azure Cognitive Services to enhance user productivity and automate processes.
• Extend the functionality of D365 CE by creating custom entities attributes relationships and business rules to meet the specific business requirements of the organization.
• Implement integrations with other systems both within the Microsoft ecosystem (e.g. SharePoint Azure Office 365) and external third-party applications using various integration methods and APIs.
• Integrate external AI models and Large Language Models (LLMs) via Azure OpenAI or custom RESTful APIs into D365 CE and Power Apps workflows.
• Assist in data migration activities including data extraction transformation and loading into the D365 CE platform.
• Conduct unit testing and debugging of customizations to ensure that they meet the specified requirements and are free of defects.
• Create and maintain technical documentation including technical design documents code documentation and deployment instructions.
• Ensure that all customizations and developments adhere to security and compliance standards including data protection and access control.
• Collaborate with functional consultants business analysts and other stakeholders to understand business requirements and translate them into technical AI-enhanced solutions.

• Keep up to date with the latest features updates and best practices related to D365 CE development and emerging AI trends ensuring that the organization is leveraging the platform effectively.

The requirements for this role include:

• Demonstrated 7 years of experience as a D365 CE Developer.
• Strong proficiency in C# JavaScript HTML and web services development.
• Familiar with D365 CE customization and configuration using Power Apps Power Automate and Power BI.
• Practical knowledge of integrating AI capabilities within Dynamics 365 including experience with AI Builder Copilot Studio (Power Virtual Agents) or Azure AI.
• Knowledge of D365 CE SDK and development tools such as Visual Studio and Azure DevOps.
• Experience with integration tools and methods RESTful APIs and data migration.
• Fundamental understanding of prompt engineering and how to apply AI to solve CRM-specific business challenges.
• Understanding software development best practices including version control and code review processes.
• Graduate degree in Computer Science Information Technology or a related field.
• Proven experience as a D365 CE Developer or similar role with a focus on customizing and extending the D365 CE platform.
• Strong problem-solving and analytical skills with the ability to troubleshoot and resolve technical issues.
• Microsoft certifications in Dynamics 365 Customer Engagement (e.g. Microsoft Certified: Power Platform Developer Associate) are highly desirable. Additional AI-related certifications (e.g. Azure AI Fundamentals) are a strong plus.
• Ability to work independently and as part of a global team.

• Possess strong relationship-building expertise with a wide and varied audience internally and externally.