D3 Product Designer 19547

Who are we

Whatfix is an AI platform advancing the userization of enterprise applications empowering companies to maximize the ROI of their digital investments. Technology needs adoption. Its no different for AI. As AI reshapes roles workflows and human-machine interactions it also introduces new layers of complexity and user friction. This is where Whatfix plays a pivotal role. A decade old DNA of empowering people to succeed with technology and not replacing them. We call this philosophy Userization: the belief that technology must adapt to the user not the other way around.

At the heart of userization philosophy is ScreenSense our proprietary AI engine which continuously interprets both the context of what users are doing in an application or an AI tool and the intent behind their actions. By combining these signals Whatfix delivers real-time guidance nudges knowledge and automation directly in the flow of work.

This intelligence powers our entire product suite.

• Digital Adoption helps users get productive faster.
• Product Analytics uncovers friction and closes adoption gaps.
• Mirror allows employees to train in safe simulated environments.

These are ur embedded with Whatfix AI Agents which supercharge creation insights and user guidance.

Our upcoming AI-first products are already creating a buzz in the market.

• Seek is an AI-native assistant that not only knows your business context but can also act across applications to get work done on your behalf.
• Whatfix Mirror 2.0 is the worlds only System plus Role simulation with a complete assessment to lead the Gen AI simulation category.

Together these products reflect Whatfixs commitment to building enterprise-ready AI teammates that maximize productivity and ROI. It gives users a unified intelligent way to find answers across systems apps and knowledge silos and helps anyone looking to deliver fast and contextual answers.

Whatfix is bridging the gap between rapid technological change and human enablementensuring AI is not only embedded but also usable trusted and outcome-driven for every employee.

At Whatfix were not just making software easierwere making AI work for people.

The company has seven offices across the US India UK Germany Singapore and Australia and a presence across 40 countries.

Customers: 700 enterprise customers including 80 Fortune 500 companies such as Shell Schneider Electric and UPS Supply Chain Solutions.

Investors: A total of $270 million USD has been raised as yet. Most recently Series E round of $125 Million USD led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments Eight Roads Ventures (A division of Fidelity Investments) Dragoneer Peak XV Partners and Stellaris Venture Partners.

Whatfixs leadership is consistently recognized across top industry analysts and business rankings:

• Won the 2025AI Breakthrough Awardfor the Overall AI-based Analytics Solution of the Year
• Only DAP to be recognized as a Leader across various DAP reports for the past 5 years by leading analyst firms like Gartner Forrester IDC and Everest Group.
• With over 45% YoY sustainable annual recurring revenue (ARR) growth Whatfix is among the Top 50 Indian Software Companies as per G2 Best Software Awards.
• Named a Gartner Customers Choice for DAP for the second year in a row (2024 and 2025)the only vendor in the market to earn this distinction consecutively.
• We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a super-high CSAT of 99.8%
• StevieAward winner in the category (Bronze): Customer Service Department of the Year Computer Software - 100 or More Employees.
• Winner of theISG ParagonInnovation Award in partnership with Sophos (customer) for the EMEA region and finalist in the Transformation Award category.
• RemoteTech Breakthrough Awardswinner for Software Asset Management Solution of the Year

These recognitions are matched by business performance:

• Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Fifth Consecutive Year
• Listed on the Financial Times & Statistas High-Growth Companies Asia-Pacific 2025 list.
• Won the Silver for Stevies Employer of the Year 2023 Computer Software category and also recognized as Great Place to Work 2022-2023
• Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal

Be one of the key Leaders in this awesome journey of building a billion-dollar company!

ABOUT THE ROLE

Whatfix builds software that helps people work guiding users through complex applications in real time across web mobile and desktop. Our Digital Adoption Platform (DAP) powers how companies create distribute and manage in-app guidance at scale. As we go AI-native across the platform the design problems are getting harder more novel and more interesting.

Were hiring a Senior Product Designer to own design for a core area of the DAP product. This isnt a role for someone who needs a defined process to operate. Its a role for someone who can hold a clear vision for where the product is going think through what matters next and ship work that matters right now.

Youll report to Supreeth KV Design Lead for DAP and work alongside other Product Designers to advance Whatfixs Digital Adoption Platform. Youll collaborate closely with Product Engineering and UX Research in a cross-functional team structure.

This role is based in Bengaluru.

WHAT YOULL OWN

Product Design Across DAP

• Own the end-to-end design of features across DAPs guidance creation distribution and management surfaces web mobile and desktop.
• Lead your domain from discovery through delivery: research ideation prototyping specification and handoff.
• Define and maintain design quality within your product area interaction models usability standards and consistency with the broader design system.
• Scrutinize requirements. Push back when whats being asked for isnt the right thing to build.

AI-Native Design Work

• Design for AI-powered features where patterns dont yet exist. That means inventing interaction models not adapting existing ones.
• Use AI tools actively in your own workflow building functional POCs in code running rapid experiments pushing early versions to understand lived experience before its polished.
• Help define what AI-native UX means for digital adoption: for the customers building guidance and for the end users receiving it.

Research and Experimentation

• Lead qualitative and quantitative research for your product area.
• Favor real-world experimentation over controlled environments. Get something working get it in front of real users and learn from how it actually behaves.
• Synthesize findings into clear direction and present them to cross-functional partners and leadership with confidence.

Collaboration and Mentorship

• Operate as a peer in planning and prioritization conversations contributing to how problems are framed not just how theyre solved.
• Mentor the junior designer joining the team. Share knowledge give direct feedback raise the bar.
• Contribute to shared design standards and the evolution of design practices on the team.

WHAT WERE LOOKING FOR

Required

• 4 years of product design experience in SaaS or enterprise software. Youre a Senior Designer not a mid-level on the path to senior.
• A portfolio that demonstrates owning complex problem spaces end-to-end: research design decisions tradeoffs and shipped work.
• Active use of AI tools in your design workflow building POCs using LLMs for synthesis working across Figma and code. Not aspirational. Current practice.
• Strong interaction and UX design fundamentals you know when to follow conventions and when to break them.
• Ability to work effectively in ambiguity on problems that dont have established answers.

Nice to Have

• Experience designing for enterprise SaaS platforms particularly tools used by non-technical users or content authors.
• Familiarity with digital adoption in-app guidance workflow automation or onboarding experiences.
• Experience designing agent management AI-generated or AI-assisted outputs.

HOW YOULL SHOW UP

• You design to solve problems now. You hold a vision for the future build shared understanding for whats next and ship in the present. Work stays connected to current OKRs not some future state that keeps moving.
• You experiment to learn. A rough functional POC pushed to real users tells you more than weeks of structured testing. Youre comfortable with that tradeoff.
• Youre clear and direct. You can articulate what youre designing why and what youre trading off. You expect the same from the people around you.
• Youre a peer not an executor. Youre in the room when problems are being framed not just when solutions need to be drawn.
• Youre already working at the edge of AI.Youre not waiting for the tools to mature or the patterns to be established. Youre building now learning from what you ship and helping define what AI-native design actually means in practice.

#LI#Onsite
#WorkType: #Onsite

Perks & Benefits (India)

• Best-in-class medical insurance coverage
• Free lunch & dinner buffet
• Doorstep cab drop facility
• Education sponsorship
• Internal job transfer & global mobility programs
• Scope to represent Whatfix at global events
• We also provide uncapped incentives bonus plans and opportunities to employees (especially those in GTM teams) to travel to meet our global customers

Note:

• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust Do it as you own it;
• We are anequal opportunity employerand value diverse peoplebecause ofand not in spite of the differences. We do not discriminate on the basis of race religion color national origin ethnicity gender sexual orientation age marital status veteran status or disability status
• At Whatfix we deeply valuecollaboration innovation and human connection. We believe that being together in the office five days a week fostersopen communication strengthens our sense of community and accelerates innovationultimately helping us achieve our goals more effectively. At the same time we recognize the importance offlexibilityin balancing personal and professional priorities. To support this we offer the optionto work from home up to two daysper month.
• In any situation that requires additional flexibility were open toconsidering exceptions on a case-by-case basis to ensure youre supported in managing both work and life seamlessly.