Cybersecurity Delivery Coordinator

CybersecurityDelivery Coordinator(Cybersecurity& Identity and access management IAM)

The Cyber DeliveryCoordinatoris responsible for supporting the end-to-enddeliveryand operational governance of cybersecurity and IAM services provided by external vendorsand ensures service quality contractual compliance operational efficiency and continuous improvement across Security and IAM services.

KeyResponsibilities

Multi-vendor&ContractManagement

• Coordinate and align multiple external service providers involved in Security and IAM services.

• Monitor vendor performance against contractual commitments SLAs and KPIs.

• Identify service gaps overlaps risks and dependencies across providers and drive corrective actions with the service ownerand internal teams.

• Support contract lifecycle activities includingcontract preparationrenewals service transitions and onboarding of new providers.

ServicesGovernance

• Support the governance of cybersecurity services delivered by external providers (MSSP IAM vendors integrators).

• Monitor daily vendor activities(monitoring detection incidentresponse)tomake sure they arein line with agreed SLAs KPIs and security requirements.

• Coordinate service reviews operational committees and steering committees with vendors

Cybersecurity& IAMOversight

• Provide oversight of IAM services including Identity Governance Access Management PAM MFA and SSO.

• Ensure IAM services are aligned with internal security policies compliance requirements and business needs.

• Validate operational deliverables (SOPITSMworkflowsand service catalog)from service providers.

Delivery Riskand communication

• Support planning and coordination of cyber initiatives impacting SOC and IAM services.

• Participate in major incident managementto ensure communication

• Track risks issues and dependencies and escalate when necessary.

• Audit SPOCand actions follow-up

Stakeholder Management

• Interface with internal stakeholders: CISO office ITinfrastructureoperations and business teams.

• Provide clear reporting on service performance risks and improvement plans to senior management.

• Act as a trusted operational partner for internal teams on cybersecurity service topics.

ContinuousImprovement& Transformation

• Contributesto the evolution of the SOC and IAM operating model.

• Identify opportunities to optimizeserviceandprocesses quality efficiency and cost.

Cybersecurity&TechnicalSkills

• Strong understanding of SOC operations incident management and threat monitoring.

• Solid expertise in IAM domains (IGA PAM Access Management MFA SSO).

• Knowledge of hybrid and cloud security environments.

• Familiarity with cybersecurity standards and regulatory frameworks (ISO 27001 NIST GDPR).

Service &VendorManagementSkills

• Proven experience in cybersecurity service delivery or service management on the client side.

• Strong experience managing external service providers and MSSPs.

• Good understanding of ITIL-based service governance SLA/KPI management and contract oversight.

SoftSkills

• Strong communication and coordination skills.

• Ability to challenge and steer vendors while representing the clients interests.

• Structured analytical and risk-driven mindset.

• Ability to operate in complex high-stakes environments.

Education &Experience

• Masters degree in Cybersecurity Information Systems or related field.

• 5 years of experience in cybersecurity SOC or IAM roles preferably within a large organization.

• Experience working with or managing SOC and IAM service providers is highly valued.

• Certifications are a plus: CISSP CISM ITIL SOC or IAM-related certifications.

Languages

• Fluent in English (written and spoken).

• Frenchisa plus