CX Digital Designer

CX Digital Designer

Were a leader in data and AI. Through our software and services we inspire customers around the world to transform data into intelligence and questions into answers.

If youre looking for a dynamic fulfilling career with flexibility and a world-class employee experience youll find it here. Were recognized around the world for our inclusive meaningful culture and innovative technologies by organizations like Fast Company ForbesNewsweek and more.

About the job

The SAS Customer Intelligence Customer Experience Team is looking for a Digital Designer to create industry leading professional content designs for customer adoption content.

Our team focuses on improving customer satisfaction loyalty and retention by helping the customers in increasing the value of their investments and driving initiatives that enhance their overall experience.

As a Digital Designer in the Customer Experience Team you will be responsible for working with subject matter experts to create digital content designs which will present adoption content in a variety of digital formats and publication in learning platforms blog sites community forums and knowledge repositories. The content designs are expected to adhere to industry best practices for creating publications and digital content.

You will be expected to work on creating content with a focus on clarity engagement and consistency across touchpoints. The typical digital assets for which design template will be required include (but not limited to) Dashboards & Reports Knowledge Base and playbooks Internal and External Newsletters and updates Training or Enablement Materials including microlearning content Customer Onboarding Guides Self Service Portals Interactive Content like quizzes surveys Case Studies and Success Stories Social Media and Blog Content Fact Sheets etc.

As a Digital Designer you will:

• Develop and produce visual solutions in formats appropriate for various media including but not limited to websites interactive media social networking emails presentations video and mobile.
• Develop and produce training & product adoption content in learning platforms
• Stay abreast of current technology and technological advancements in the industry.
• Participate in customer adoption project planning and design planning sessions.
• Produces design solutions or components that meet Corporate Design Standards and comply with current industry standards.
• Collaborate and consult with the Customer Experience Team and other teams / departments like Product Management Legal Marketing Education throughout the design and production process to meet specific business needs and align with corporate goals.
• Maintain project files; organizes and archives materials produced for fast easy retrieval.
• Evaluates and tests internal and external systems and vendor software.
• Embrace curiosity passion authenticity and accountability. These are our values and influence everything we do.

Required qualifications

• Bachelors degree in graphic design Computer Graphics Digital Design or directly related field.
• Strong understanding of digital design and/or motion design aesthetics including but not limited to website/app UI and organization key framing and/or compositing principles
• Strong knowledge of one or more of the following: Macintosh PC mobile OS or other related design based software platforms and related software packages
• Strong interpersonal organizational written and verbal communication skill
• Strong knowledge of HTML CSS digital presentation channels and/or server protocols with basic knowledge of supporting technologies which may include but are not limited to programming languages database technologies and mobile distribution methods
• Five years of experience in graphic design commercial art computer graphics 3D design or digital design. Experience with more than one computer platform.
• Experience designing multi-platform information delivery application user interfaces or a related field.
• Familiarity with Canva PowerPoint or template-driven tools for quick asset creation.
• Proficiency in Photoshop Illustrator CorelDRAW or Figma for custom visuals infographics and layouts.
• Expertise in interactive design motion graphics and multimedia production for immersive CX experiences.
• Content Management Systems (CMS): Proficiency in tools like WordPress Sitecore or Adobe Experience Manager.
• Prototyping Tools: Familiarity with Figma Adobe XD or similar platforms for design mockups.
• Writing & Editing Skills: Clear concise and audience-appropriate communication.
• Visual Design Skills: Ability to create engaging layouts infographics and multimedia assets.
• Storytelling: Crafting narratives that resonate with both internal stakeholders and customers.
• Accessibility & Inclusivity: Designing content that is usable by diverse audiences including those with disabilities.
• Equivalent combination of related education training and experience may be considered in place of the above qualifications.

Additional competencies knowledge and skills

• Awareness of customer journey stages and CX principles required for mapping content designs to customer lifecycle.
• Awareness of CX principles.
• Ability to map content to customer lifecycle collaborating across marketing sales and support.

You are welcome here.

At SAS its not about fitting into our culture its about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.

Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

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