Customer Support Plastics Manufacturing

Job Description: Customer Support Executive

Experience: 2- 5 years in plastic injection moulding industry

Location : Whitefield

Shift Type: Day Shift 6 Days a Week

Educational Qualification

Bachelors degree in Engineering (Electronics Mechanical or Industrial) Diploma /Tool & die makers with relevant Plastic injection moulding industry experience.

Key Responsibilities

Regularly interact with customers to understand their requirements and ensure alignment

with business capabilities.

Evaluate monthly forecast variations and finalize requirements in coordination with customers.

Follow up with customers to obtain Purchase Orders (POs) as per forecasted demand.

Review PO terms and conditions and formally acknowledge POs to customers.

Coordinate with internal departments (Production Stores Logistics) to ensure timely delivery of parts as per customer schedules.

Share weekly updates on Raw Material (RM) and Finished Goods (FG) stock status with customers.

Maintain regular communication with customers to identify new or additional business opportunities.

Collaborate with the Finance team to follow up on overdue or long-pending payments and support collection efforts.

Required Skills

Excellent verbal and written communication skills.

Strong email drafting and customer handling abilities.

Proactive follow-up and coordination mindset.

Tools & Technical Proficiency

Hands-on experience with Microsoft Word Excel and PowerPoint.

Familiarity with ERP systems and basic data reporting is an added advantage.

Required Skills:

Customer Service CIPET NTTF Toolroom Injection Moulding