Customer Support Executive

Customer Support Executive (Fresher)

We are seeking enthusiastic and customer-focused freshers to join our Customer Support team in Ahmedabad. The role involves assisting customers through their loan journey by handling queries via inbound and outbound calls emails and chats. The ideal candidate will help resolve issues follow up on pending applications coordinate with internal teams and ensure a smooth and positive customer experience.

• Handle customer queries via inbound and outbound calls email and live chat.
• Assist customers with loan applications KYC verification documentation and other loan-related processes.
• Identify reasons for pending or stuck applications and coordinate with internal teams for timely resolution.
• Follow up with customers to complete pending steps and obtain required documents.
• Maintain accurate records of customer interactions and update CRM systems.
• Provide prompt professional and empathetic support to ensure high customer satisfaction.
• Meet individual performance metrics and contribute to team goals in a fast-paced environment.

• Graduate in any discipline.
• Freshers (0–1 year) are welcome to apply.
• Good communication skills in English and Hindi.
• Basic knowledge of MS Office applications such as Microsoft Excel and Microsoft Word.
• Strong interpersonal and problem-solving skills.
• Willingness to learn adapt and work in a high-energy environment.

• Customer-focused communication
• Telephone and phone etiquette
• Email and chat support
• Basic documentation and data entry
• Follow-up and tracking
• Problem solving and troubleshooting
• Interpersonal skills and empathy
• Time management and multitasking
• Attention to detail
• Team collaboration and professionalism

Freshers with excellent communication skills who are eager to learn and grow in customer support are encouraged to apply.

Required Skills:

Customer Support Inbound Calls Outbound Calls Email Support Live Chat Support Loan Application Processing KYC Verification Documentation Loan Processes CRM Systems Follow-up Tracking Microsoft Excel Microsoft Word MS Office Communication Skills Interpersonal Skills Problem Solving Troubleshooting Empathy Time Management Multitasking Attention to Detail Team Collaboration Professionalism Customer-focused Communication Telephone Etiquette Phone Etiquette Data Entry Record Keeping