Customer Support Coordinator AM&E

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them tothrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

At JLL we value what makes you unique and were committed to give you the opportunity knowledge and tools to own your success. Explore opportunities to advance your career from within whether youre looking to move up broaden your experience or deepen your expertise.

The Event Services Specialist will play a key strategic role on the Global Events & Meeting Services this role you will bring exceptional customer service communication marketing and events/hospitality industry knowledge to work cross functionally drive results efficiencies and elevate the customer experience.

As an ideal candidate you are proactive and comfortable presenting and communicating with various levels of internal customers/stakeholders in a fast-paced constantly evolving environment. Your consultative and collaborative approach and your ability to build relationships that influence decision-making ensures the internal customer expectations are exceeded and new internal customers are converted into the Global Events and Meeting Services program.

Description:- Seeking customer service representatives who are focused on providing prompt courteous and professional customer service.

Participate in all training programs assigned

Responsible for managing emails tickets and MEP Queues daily.

Coordinate with Amazon Meetings and Events Team Members to address inquiries and resolve requests as per the SLA.

Provide customer centric service ensure to re-confirm with employees on the resolution provided before closing the request.

Participate in weekly Office Hours/Trainings to ensure full understanding of scope assigned

Complete Labor requests each day to ensure the customers are receiving timely responses and support.

Resolve tickets following the events to ensure SLA is met

Provide support in the shared inboxes daily.

Follow the standard operating process outlined to provide effective response to the customer.

Ensure all required reports are shared in respective shift.

Incorporate feedback from activities to improve performance.

Share experiences with team members to ensure the team continues to learn and grow.

Skill set:- Good verbal and written English communication skills. Basic knowledge of MS Office and Outlook Exceptional customer service skills. Team Atmosphere

Location:

Scheduled Weekly Hours:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.