Customer Support Admin

Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology

At Beckman Coulter Life Sciences one of Danahers 15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.

Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.

At Beckman Coulter Life Sciences we know time is the most critical facet in the laboratory today: time to get life-saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results.

We are partners in time and accelerate answers to critical questions through the power of automation. We develop innovations for scientists by scientists with many of our 3300 global colleagues coming from the laboratory.

Its all part of our time-tested approach to bringing meaningful innovations at the speed of life since 1935. And were just beginning. Working together lets put our time and talents together to advance human health for tomorrow.

Learn about the Danaher Business System which makes everything possible.

The Service Contract Customer Support Specialist is responsible for managing endtoend service contract administration activities including contract activation maintenance corrections and invoice resolution. This role plays a critical part in ensuring accurate contract execution timely revenue recognition and seamless support to Service Inside Sales and commercial stakeholders.

This position reports to the Customer Support Admin Manager and is part of the Customer Support located in Bangalore/Mumbai and will be a Remote.

In this role you will have the opportunity to:

• Review electronic orders dashboard keep all customer data updated and resolve holds.

• Timely follow up and feedback provided for all customer issues with a positive rapport.

• Collaborate with field sales accounting planning technical support marketing warehouse training and education and returns department

• Resolve problems by clarifying issues researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved problems.

Key Skills:

• Familiarity with Oracle and/or Salesforce preferred

• Four-year degree preferred or the equivalent of 2 years of customer service experience