Customer Success Engineer

Our Mission

At Palo Alto Networks were united by a shared missionto protect our digital way of life. We thrive at the intersection of innovation and impact solving real-world problems with cutting-edge technology and bold thinking. Here everyone has a voice and every idea counts. If youre ready to do the most meaningful work of your career alongside people who are just as passionate as you are youre in the right place.

Who We Are

In order to be the cybersecurity partner of choice we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption Collaboration Execution Integrity and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest we invite you to join us!

Job Summary

As a Customer Success Engineer (CSE) at Palo Alto Networks you will be a key Idira(previously CyberArk) technical specialist within our Customer Success organization. You will bridge the gap between technical implementation and business value acting as an on-demand technical expert to guide deployments support integrations and drive customer satisfaction.

Leveraging your expert product knowledge and consultative skills you will ensure a seamless onboarding experience and accelerate time-to-value for our customers. You will collaborate closely with Onboarding Customer Success Managers Sales and Product Management to solve complex technical challenges and advocate for the customers technical needs internally.

• Onboarding & Adoption: Assist Onboarding CSM to guide new customers through the initial stages of their product journey orchestrating technical milestones to ensure a smooth transition and early value realization.

• Strategic Technical Advisory: Conduct Palo Alto Networks Blueprint sessions to align Identity Security best practices with the customers unique business and security outcomes.

• Consultative Guidance: Act as a trusted advisor providing prescriptive recommendations tailored to risk compliance and security objectives.

• Cross-Functional Collaboration: Partner with Sales/Pre-Sales and Channel teams to deliver a unified customer journey and serve as on demand technical advisor for existing customers that require targeted assistance.

• Customer Engagement: Lead technical workshops and community engagement programs to deepen product usage and identify growth opportunities.

• Content Leadership: Develop educational content including webinars blogs and how-to guides for both technical and executive audiences.

• Voice of the Customer: Provide structured feedback to Product Management and Engineering to influence the product roadmap based on real-world customer usage and challenges.

Qualifications

• Education: Bachelors degree in Computer Science Information Technology Engineering or a related technical field.

• Professional Experience: 25 years of experience in a customer-facing technical role (e.g. Customer Success Engineering Technical Support or Solution Engineering).

• Technical Expertise:Strong background in Privileged Access Management (PAM) and Identity & Access Management (IAM) solutions. Hands-on experience with Windows/Active Directory administration UNIX/Linux and cloud platforms (AWS Azure or GCP).Solid understanding of networking application security and the software development lifecycle. Familiarity with security frameworks such as Zero Trust NIST or CIS Controls.

• Soft Skills: Exceptional communication and presentation skills with the ability to simplify complex technical concepts for executive audiences. Strong problem-solving abilities and a proactive approach to mitigating technical risks. Excellent organizational and project management skills to handle multiple enterprise accounts simultaneously.

• Preferred Certifications: Security CISSP or CyberArk(now Idira) certifications (e.g. CyberArk Defender Sentry or CDE) are highly desirable given the identity security focus.

Our Commitment

Were trailblazers that dream big take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.