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Customer Service Executives (Thane Female Candidates only)

N Human Resources & Management Systems

Job Location:

Thane - India

Monthly Salary: Not provided by the employer

Experience Required: 2years

Posted: 24 May 2026 (30+ days ago)

Application Deadline: 21 August 2026

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Key Result Areas (KRAs) & Responsibilities

Handle inbound & outbound customer calls professionally
Log customer complaints/service requests accurately across all channels (calls portal email WhatsApp)
Provide timely customer updates within 30 minutes of request receipt
Offer first-level technical support and resolve issues remotely where possible
Escalate complex cases and coordinate with internal teams for resolution
Collect customer feedback and ensure proper closure
Adhere to shifts schedules productivity and quality standards

Requirements

Skills & Competencies

Excellent communication and customer-handling skills
Strong problem-solving and multitasking ability
Basic technical troubleshooting knowledge
Familiarity with CRM/ticketing tools

Qualifications & Experience

Graduate/Diploma in any discipline
5 years experience in Customer Service BPO Service Desk or Technical Support
Experience in complaint handling and service coordination preferred

Benefits

Work Conditions

Shift-based role

Office: Weekdays

WFH: Weekends & National/Public Holidays

Required Skills:

Skills & Competencies Excellent communication and customer-handling skills Strong problem-solving and multitasking ability Basic technical troubleshooting knowledge Familiarity with CRM/ticketing tools Qualifications & Experience Graduate/Diploma in any discipline 5 years experience in Customer Service BPO Service Desk or Technical Support Experience in complaint handling and service coordination preferred

Required Education:

Any

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