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Customer service executive

TestHiring

Job Location:

Pune - India

Monthly Salary: INR 300000 - 500000

Experience Required: 2-5years

Posted: 31 August 2026 (Yesterday)

Application Deadline: 28 November 2026

Vacancies: 1 Vacancy

Job Summary

Respond promptly and professionally to customer inquiries via phone email and chat providing accurate information and solutions. Diagnose and resolve technical and non-technical customer issues escalating complex cases to appropriate internal teams when necessary. Maintain detailed and accurate records of customer interactions and transactions in our CRM system. Educate customers on product features services and policies to enhance their understanding and satisfaction. Collaborate with cross-functional teams to improve customer service processes and overall customer experience.

Requirements

Bachelors degree in any discipline or equivalent practical experience. 3-5 years of experience in a customer service or support role preferably in a fast-paced environment. Excellent verbal and written communication skills in English. Proven ability to handle challenging customer interactions with empathy and professionalism. Strong problem-solving skills and attention to detail.

Qualifications

Proficiency in using CRM software and customer support tools. Ability to work effectively both independently and as part of a team. Demonstrated passion for delivering exceptional customer service. Flexibility to work in shifts including weekends if required. Prior experience in the relevant industry sector (e.g. tech finance e-commerce) is a plus.

Required Skills:

High level of drive initiative and self-motivation 1 years experience in customer support Exceptional multi-tasking skills Strong problem-solving skills

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